Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ALEXANDER CERRITOS

Houston,TX

Summary

Highly trained public safety professional with experience in police dispatch and armed security. Skilled in managing emergency communications, coordinating with first responders, and operating advanced dispatch systems under pressure. Proven ability to safeguard personnel and property, enforce access control, and maintain compliance with safety protocols. Committed to supporting federal security and emergency response operations with integrity and situational awareness.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Unarmed Security Officer

City Security Services
05.2025 - 06.2025
  • Conducted comprehensive patrols of the building and surrounding grounds averaging 10+ patrols per shift to identify, investigate, and report security concerns in alignment with agency protocols.
  • Directed over 50 guests and 20+ truck shipments weekly, ensuring efficient site navigation and timely deliveries, while responding to accessibility inquiries in compliance with ADA standards.
  • Oversaw security operations for a team of 20+ personnel and ensured the protection of St. Jude Candle Company assets valued at over $50,000, maintaining compliance with established safety and loss prevention protocols.

Police Communications Dispatcher

Prairie View A&M University Police Department
01.2025 - 05.2025
  • Learned to operate advanced dispatch systems (CAD, radio, 911 software) to monitor and direct field units effectively.
  • Improved operational safety for 16+ officers and approximately 9,900 students by providing real-time incident updates, supporting informed decision making and rapid response coordination.
  • Engaged in structured training programs to enhance knowledge of law enforcement protocols, departmental policies, and standard operating procedures, contributing to improved operational readiness and compliance.

Customer Service Associate

Walgreens
02.2022 - 07.2022
  • Addressed an average of 15+ customer concerns weekly contributing to an increase in overall customer satisfaction over a six-month period.
  • Consistently maintained extensive knowledge of Walgreens’ product inventory, including pharmaceuticals, health and wellness items, and retail merchandise, to provide accurate information supporting regulatory compliance.
  • Processed and printed an average of 15+ customer documents and photographs daily, ensuring accuracy, confidentiality, and in compliance with Walgreens’ quality and data privacy standards.

Crew Member

Five Guys
08.2019 - 01.2022
  • Collaborated with a team of 10+ staff members to ensure efficient workflow and timely order fulfillment.
  • Processed over $2,000 in daily sales while ensuring accurate cash and electronic payments.
  • Operated front register and provided support across multiple restaurant functions, including food preparation, customer service, and cleanliness in a fast paced environment.

Education

High School Diploma -

Jersey Village Highschool
Jersey VIllage TX
06-2021

Skills

  • Emergency Communication & Incident Coordination
  • Customer Service & Public Interaction
  • Multitasking & Technology Proficiency
  • Security Operations & Threat Assessment
  • Access Control & Asset Protection
  • Regulatory Compliance & Documentation

Certification

  • Level II Unarmed Security Officer Training - 2024-05-28
  • Level III Armed Security Officer Training - 2025-04-27
  • Oleoresin Capsicum O/C Training -2025-05-17

Languages

Spanish - Bilingual

Timeline

Unarmed Security Officer

City Security Services
05.2025 - 06.2025

Police Communications Dispatcher

Prairie View A&M University Police Department
01.2025 - 05.2025

Customer Service Associate

Walgreens
02.2022 - 07.2022

Crew Member

Five Guys
08.2019 - 01.2022

High School Diploma -

Jersey Village Highschool

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