Alexander Chavez
Tulsa,OK
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Automotive Industry. Dependable team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
Work History
AutoGlass Manager
Robinson Glass
Tulsa, OK
10.2023 - 05.2024
- Provided leadership and guidance to a team of auto glass installers.
- Developed and maintained strong relationships with customers and vendors
- Ensured proper installation techniques were followed in accordance with company standards.
- Performed regular quality assurance checks on completed installations to ensure customer satisfaction.
- Resolved any customer complaints or issues quickly and efficiently.
- Trained new employees in safety procedures, installation techniques, equipment use, and company policies and procedures.
- Supervised staff performance including providing feedback on areas of improvement as needed.
- Reviewed employee timecards for accuracy prior to submitting payroll information.
- Analyzed financial data such as sales figures, expenses, profits and losses to identify trends or opportunities for improvement.
- Removed broken or damaged glass windshields using hand tools and established methods.
Service Consultant
Bill Knight Automotive
Tulsa, OK
01.2021 - 10.2023
- Provided excellent customer service to customers by answering inquiries and resolving complaints.
- Demonstrated knowledge of company products and services, including pricing plans and features.
- Handled incoming calls from customers regarding product or service orders.
- Educated customers about the features and benefits of different services offered by the company.
- Processed payments for services rendered in a timely manner.
- Addressed customer concerns promptly to ensure satisfaction with products or services purchased.
- Analyzed data from surveys to identify areas where improvements could be made in customer service delivery processes.
- Performed administrative tasks such as filing documents, responding to emails., as required.
- Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers.
Mechanic
Kwik Kar
Stillwater, OK
06.2020 - 12.2020
- Tested components and systems using diagnostic tools and special service equipment.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
- Provided estimates for labor costs associated with repair projects.
- Conducted test drives before and after repair services.
- Spoke with customers to obtain descriptions of vehicle concerns and discuss work or future repair requirements.
General Service Technician
Matthews Ford
Broken Arrow, OK
06.2018 - 06.2020
- Performed routine maintenance and repairs on vehicles, including oil changes, tire rotations, brakes, exhaust systems and other services as needed.
- Repaired or replaced worn parts such as brake pads, wheel bearings, transmission components, drive shafts and more.
- Replaced faulty spark plugs, filters, hoses and other engine components as necessary.
- Identified worn out fluid levels such as oil, coolant or brake fluid and refilled them accordingly.
- Performed wheel alignments to help improve handling characteristics of a vehicle.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Inspected and maintained vehicles for mechanical, electrical, and safety issues.
Education
Vocational - Automotive Technology
Tulsa Technology Center
Broken Arrow, OK02.2018
High School Diploma -
Jenks High School
Jenks, OK05.2017
Skills
- Customer Relations
- Schedule Management
- Sales Expertise
- Concern Resolution
- Work Order Interpretation
- Tech-Savvy
- Team Collaboration
- Computer Skills
Timeline
AutoGlass Manager
Robinson Glass
10.2023 - 05.2024
Service Consultant
Bill Knight Automotive
01.2021 - 10.2023
Mechanic
Kwik Kar
06.2020 - 12.2020
General Service Technician
Matthews Ford
06.2018 - 06.2020
Vocational - Automotive Technology
Tulsa Technology Center
High School Diploma -
Jenks High School