Alexander Choi
San Ramon
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operation Manager
USA Motors
San Ramon
2024.11 - Current
- Coordinated inventory management to optimize stock levels and availability.
- Implemented training programs for new employees on company policies.
- Supervised staff to achieve and sustain high customer satisfaction ratings.
- Managed daily operations to ensure efficient vehicle sales and service.
- Conducted regular staff meetings to communicate goals and expectations.
- Oversaw financial reporting and budgeting processes for operational efficiency.
- Enhanced dealership processes to improve workflow and service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created staff schedules and monitored payroll to ensure budget compliance.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Tracked monthly sales to produce analytical reports for strategic business development.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Assigned tasks to staff, established priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
Team Member
4 Brothers NY Bagels
College Station
2025.10 - 2026.05
- Assisted customers with menu selections and provided recommendations.
- Interacted with customers to foster a welcoming atmosphere and improve satisfaction.
- Coordinated with team members to optimize service flow during peak hours.
- Collaborated with team members to maximize productivity and efficiency.
- Operated cash register and processed customer transactions efficiently.
- Monitored inventory levels and restocked supplies throughout the day.
- Followed food safety guidelines to ensure product quality and freshness.
- Ensured cleanliness and organization of service area and kitchen to enhance customer experience.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Worked hard to learn required tasks quickly to maximize performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
Bachelor of Science - Economics
Texas A&M University
College Station, TX2026-05
Skills
- Financial analysis
- Financial modeling
- Budgeting forecast
- Cost control strategies
- Data reporting
- Inventory management
- Team management
- Time management
- Customer service
- Python proficiency
- Proficiency in SQL
Languages
English
Native/ Bilingual
Korean
Professional
Affiliations
- 40 hours volunteering with JROTC in high school
- Volunteered at Big Event at Texas A&M
- Volunteer - Watches, Wheels, and Whiskey (2025)
Certification
- Coding for Data
- Digital Sculpting - Level 2
Timeline
Team Member
4 Brothers NY Bagels
2025.10 - 2026.05
Operation Manager
USA Motors
2024.11 - Current
Bachelor of Science - Economics
Texas A&M University