Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexander Ciudad

Vero Beach,FL

Summary

Dynamic Customer Service Manager with proven expertise at CCI Limited in elevating customer satisfaction through strategic problem-solving and strong team leadership. Skilled in payment processing and employee training, consistently driving operational efficiency, and cultivating lasting customer relationships. Known for meticulous attention to detail, and a dedicated focus on continuous improvement to optimize service delivery.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

CCI Limited / Cuban Corner
Saint Georges, Saint Georges
07.2022 - Current
  • Acted as a liaison between customers and internal departments to resolve escalated issues requiring special attention.
  • Delivered timely and effective support via phone, email, and chat to ensure a positive customer experience.
  • Maintained detailed records of customer interactions to support personalized service, and improve future outcomes.
  • Evaluated customer feedback and complaints to identify service gaps, and recommend process improvements.
  • Assisted customers with payments, and set up payment plans to bring delinquent accounts current.
  • Reviewed accounts for payment activity and approved credit or return transactions in line with company policies.
  • Authenticated and processed returns, exchanges, and voids accurately and efficiently.
  • Maintained comprehensive knowledge of company products, pricing, and promotions to address inquiries with confidence.
  • Enforced quality control standards to ensure service excellence and customer satisfaction.
  • Delegated tasks, set team priorities, and supported staff to achieve service goals and operational efficiency.

Owner/Operator Truck Driver

Shaddai Moving & More Inc
Sanford, FL
01.2019 - 01.2022
  • Operated commercial vehicles to transport goods safely over long distances, adhering to all DOT and company regulations.
  • Conducted thorough pre- and post-trip inspections, performed basic mechanical troubleshooting, and minor repairs to ensure vehicle functionality.
  • Maintained detailed logbooks, including hours of service, mileage, fuel usage, and cargo details, in compliance with DOT standards.
  • Utilized GPS systems and real-time traffic updates to plan and adjust routes, ensuring on-time deliveries.
  • Loaded and unloaded freight using appropriate safety tools (e.g., straps, blocks); verified cargo security and integrity.
  • Delivered excellent customer service by communicating delivery schedules, resolving issues, and maintaining professionalism on-site.
  • Established and maintained strong customer relationships through active listening and clear communication.
  • Collaborated with dispatchers to accommodate last-minute route changes, emergencies, and delivery modifications.
  • Handled all required shipment documentation efficiently and accurately.
  • Ensured vehicle readiness by adding fluids, checking tire pressure, and keeping the interior and exterior clean.
  • Managed vehicle records, including inspections, maintenance, repairs, registration, and insurance.
  • Implemented cost-saving measures, reducing fuel expenses, and improving route efficiency.

Merchandiser /Retail Sales Associate

Classic Deli Provisions Boars Head
Apopka, FL
01.2017 - 11.2020
  • Developed merchandising plans based on customer behavior, industry trends, and promotional strategies.
  • Collaborated with store managers to implement visual merchandising in line with corporate policies and planograms.
  • Designed and maintained eye-catching product displays, front-facing layouts, and signage to optimize sales.
  • Monitored inventory levels, conducted regular stock checks, and adjusted orders to maximize profitability and product availability.
  • Restocked shelves, rotated merchandise, and removed expired items to ensure freshness and compliance.
  • Coordinated and supported promotional events, including special sales, and clearance campaigns.
  • Trained new team members in merchandising procedures, safety protocols, and customer service best practices.
  • Handled customer inquiries and complaints professionally, offering product knowledge and assistance as needed.
  • Maintained sales records, and communicated inventory and sales insights to store leadership.
  • Ensured a clean, organized, and safe work environment to support productivity and enhance the shopping experience.

Education

High School Diploma -

Sebastian River High School
Sebastian, FL
06-2014

Some College (No Degree) -

Indian River State College
Ft. Pierce, FL

Some College (No Degree) -

Valencia College
Orlando, FL

Bachelor of Science - Political Science

Florida International University
Miami, FL

Skills

  • Team Leadership & Staff Supervision
  • Exceptional Customer Service & Relations
  • In-Depth Product Knowledge
  • Payment Processing & Account Management
  • Employee Training & Development
  • Inventory Control & Stock Management
  • Problem Solving & Critical Thinking
  • Workforce Planning & Scheduling
  • Cash Handling & Financial Transactions
  • Marketing Strategy & Promotion
  • Purchasing & Procurement Operations
  • Loss Prevention & Risk Management
  • Strong Attention to Detail & Accuracy
  • Clear & Effective Communication
  • Time Management & Prioritization
  • Sales Techniques & Customer Engagement
  • Billing, Documentation & Filing Systems

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Manager

CCI Limited / Cuban Corner
07.2022 - Current

Owner/Operator Truck Driver

Shaddai Moving & More Inc
01.2019 - 01.2022

Merchandiser /Retail Sales Associate

Classic Deli Provisions Boars Head
01.2017 - 11.2020

High School Diploma -

Sebastian River High School

Some College (No Degree) -

Indian River State College

Some College (No Degree) -

Valencia College

Bachelor of Science - Political Science

Florida International University

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