Alexander Clabo
Portland,OR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Experienced with handling customer interactions and resolving issues promptly. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
5
5
years of professional experience
Work History
Stockroom Associate
Kohl's Inc
10.2023 - 08.2024
- Role was expanded to include full customer support coverage
- Communicating with and assisting customers with their product returns
- Ensured compliance with OSHA regulations regarding warehouse safety standards.
- Promoted excellent customer service by answering questions and handling customer concerns.
- Safely handled large shipment unloads efficiently and orderly
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, and storage yards.
- Examined and inspected stock items for wear and defects, reported any damage to supervisors.
- Quickly adapted to new roles as needed to fill gaps in the available workforce
Data Analyst
Vanguard Data Solutions
07.2019 - 11.2022
- Managed multiple concurrent tasks in a fast-paced environment.
- Collaborated with developers to ensure that product designs meet customer needs.
- Performed gap analysis on current systems and proposed solutions.
- Analyzed existing systems and processes, identifying areas for improvement.
- Documented specifications for business intelligence or information technology reports and dashboards.
- Highlighted means to develop new data models and implement software upgrades.
- Analyzed large datasets to identify trends and support data-driven decision-making.
Skills
- Internal communications
- Data Analysis
- Business Process Improvement
- Microsoft Office
- Decision Making
- Analytical Thinking
- Attention to Detail
- Operations Analysis and Management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
Timeline
Stockroom Associate
Kohl's Inc
10.2023 - 08.2024
Data Analyst
Vanguard Data Solutions
07.2019 - 11.2022