Alexander Clark
Summary
Passionate Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, business trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
Sales Support Manager
Zynex Medical
01.2022 - Current
- Collaborate with top-level executives to build new processes and identify efficiencies in existing processes for future business development
- Act as the initial point of contact for senior leadership to identify how internal processes may affect the sales force
- Communicate directly with the EVP of Sales to ensure that communication from the Sales Support team is aligned with the sales strategy
- Build relationships and trust with each VP of Sales and Regional Sales Manager to address any concerns pertaining to their teams as well as internal processes
- Manage a team of individuals with varying levels of skill, while coaching each team member to provide the highest quality support possible
- Troubleshoot and problem solve in order to provide guidance on next steps for employees to take during difficult situations
- Developed solutions to sales challenges and maximized business opportunities.
- Communicated progress of monthly and quarterly initiatives to internal and external stake holders.
Sales Management Support Specialist/Team Lead
Zynex Medical
07.2021 - 01.2022
- Collaborate with Regional Sales Directors, Regional Sales Leads and top level Territory Managers with administrative questions and requests daily
- Educate Regional Sales Directors on the corporate policies to ensure the company's sales strategy and vision are followed
- Collaborate closely with coworkers and Senior Leadership to determine the most efficient processes for the new department to ensure all request from Regional Sales Directors are fielded and answered in a timely manner
- Assist escalated clinics to come to resolutions in regards to patient concerns
- Contact clinics to obtain required information for orders to be processed
- Generate reports to update upper management on the status of abandoned calls as well as completed de-escalations
- Assist other Sales Operations departments as needed to ensure company goals are met
Sales Support Specialist
Zynex Medical
12.2020 - 07.2021
- Managed the needs of 45 Territory Managers daily
- Actively worked with other departments as Sales Support Second in-charge to create and implement strategic changes to processes
- Quickly and proficiently worked through the company's CRM while working with the Territory Managers to provide accurate updates
- Tracked and logged the demonstration devices Territory Managers had provided to clinic in order to have an accurate account of their whereabouts for company records
- Worked closely with the Regional Sales Manager to identify trends in the Territory Manager actions to identify if additional coaching was required
- Contacted patients and provided exceptional customer service to meet patients needs and company expectations
- Educated Territory Managers on corporate policies to ensure compliance of sales strategy and overall goals
- Trained new hires to the department on policies and procedures as well as the company goals and visions
Patient Enrollment Specialist
Zynex Medical
02.2020 - 12.2020
- Trained new hires and demonstrated to other departments how the role was conducted
- Provided expert patient education on Zynex's medical products and insurance billing processes
- Memorized and recited multiple processes and scripts for different products and insurances
- Recorded accurate information and detailed notes in patient files
- Independently operated in the Access database/billing system
- Initiated contact and follow-up with patients who have been prescribed a Zynex device, complete the order, and send information to shipping
Client Advisor
Schomp BMW
09.2019 - 02.2020
- Create new business through Internet leads and walk in customers
- Cover all consumer repayment options to offer the best financial situation to each and every client
- Work start to finish with the customer to create a seamless car buying process
- Work with clients through phone calls, emails, text as well as in person interactions
- Work with multiple different clients at the same time to ensure each client is taken care of
- Able to be flexible with each client's wants and needs
- Able to successfully explain each product to help cover the clients investment
Ticket Sales Executive
Albuquerque Isotopes
01.2017 - 09.2019
- Made over 85 phone calls per day to potential and current clients
- Successfully manage guest services booth to ensure guests questions are addressed in an appropriate and effective way
- Work with over 100 groups to bring in over $130,000 in group ticket revenue
- Manage hospitality areas around the stadium at all 70 home games
- Generate an average of $38,000 in new personal ticket plan revenue each year
- Successfully work with an outside catering company to ensure that each hospitality area runs smoothly
- Work with Promotions Manager to incorporate a successful on-field character
- Managed corporate partners staff softball game that incorporated all properties of our teams events
- Managed guest promo crew to facilitate the events on the field during corporate partners event
- Additional duties as assigned
Education
Bachelor of Science - Sports Management
Lock Haven University
Lock Haven, PA05-2016
Skills
- Team management
- ERP tracking
- Cross-functional communication
- Customer retention
- Sales reporting
- Data analytics
- Complaint investigation
- Policy implementation
- Performance management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Support Manager
Zynex Medical
01.2022 - Current
Sales Management Support Specialist/Team Lead
Zynex Medical
07.2021 - 01.2022
Sales Support Specialist
Zynex Medical
12.2020 - 07.2021
Patient Enrollment Specialist
Zynex Medical
02.2020 - 12.2020
Client Advisor
Schomp BMW
09.2019 - 02.2020
Ticket Sales Executive
Albuquerque Isotopes
01.2017 - 09.2019
Bachelor of Science - Sports Management
Lock Haven University
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