Alexander Collins
Chicago,IL
Summary
Alexander is a resourceful professional in management operations known for high productivity and efficient task completion. Possesing specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability. I am a highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in cross-functional communication and time management, adept at driving significant customer support improvements. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
FIGTREE DELIVERY
Atlanta
07.2020 - 03.2023
- Collaborated with senior management to conduct comprehensive market research to help develop growth strategy initiatives; resulting in the identification of 3 new ABC stores
- Built and nurtured strong client relationships, serving as the primary point of contact for key accounts
- Led the talent recruiting process including but not limited to: sourcing, onboarding, training and conflict resolution
- Responsible for increasing the team by 7 drivers
- Oversaw the Onfleet O/S system to monitor order receipt and driver dispatch
Operations Specialist
GRUBHUB
Chicago
03.2019 - 06.2020
- Monitored, prioritized, and dispatched over 30+ orders a day as necessary and appropriate in response to delivery demand
- Effectively communicated with drivers, restaurants, and diners to ensure deliveries were completed in an efficient and timely manner
- Supported catering orders including order confirmation, securing payment, and delivery scheduling
- Identified and resolved customer issues via phone and chat
Health Concierge
BSWIFT
Chicago
09.2018 - 03.2019
- Educated 40 + participants a day on eligibility requirements, enrollment process, and available medical plans via phone, email or chat
- Processed enrollment-related transactions including election selection, coverage review, and election verification process
- Organized and preserved current database of member re-enrollment elections
- Assisted with ad Hoc projects and administrative tasks
Quality Assurance representative
PRIME CARE HEALTH
Fort Lauderdale, USA
11.2016 - 02.2017
- Onboarded 20 - 30 new clients, including account set up, data entry, review and verification, contract review, and answered customer inquiries
- Identified and resolved billing issues to maintain system accuracy and currency
- Maintained confidential client records in accordance to HIPPA guidelines
- Trained and mentored new colleagues on the onboarding process
Skills
- Team building/leadership
- Complaint resolution
- Cross-functional communication
- Time management abilities
- Customer support
- Operational efficiency
Certification
Turner School of Construction Management, Spring Class of 2024
Hobbies and Interests
Board Member, FAST: FOR ALL SPECIAL THINKERS
Timeline
Operations Manager - FIGTREE DELIVERY
07.2020 - 03.2023
Operations Specialist - GRUBHUB
03.2019 - 06.2020
Health Concierge - BSWIFT
09.2018 - 03.2019
Quality Assurance representative - PRIME CARE HEALTH
11.2016 - 02.2017