Alexander Como
Concord,CA
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills. Adept at working effectively, and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
UNIQLO
Concord, California
10.2023 - Current
- Operated cash register and processed transactions accurately.
- Collaborated with team members to ensure efficient store operations.
- Restocked merchandise and organized sales floor for optimal customer experience.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Greeted customers upon entering the store and provided assistance.
- Demonstrated knowledge of store products and services.
Customer Service Representative
Nordstrom
Walnut Creek, CA
12.2022 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support, or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Education
High School Diploma -
De La Salle
Concord, CA05.2023
Associate of Business Administration - Business Administration
Diablo Valley College
Pleasant Hill, CASkills
- Inventory management
- Product knowledge
- Active listening
- Problem solving
- Time management
- Backroom organization
- POS system operations
- Teamwork and collaboration
Timeline
Retail Sales Associate
UNIQLO
10.2023 - Current
Customer Service Representative
Nordstrom
12.2022 - 08.2023
High School Diploma -
De La Salle
Associate of Business Administration - Business Administration
Diablo Valley College
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