Alexander Contreras
Deltona,FL
Summary
Developed skills in fast-paced retail environment, now seeking to transition into new field. Demonstrate excellence in team leadership, operational efficiency, and strategic planning. Committed to leveraging these abilities to drive success in different industry.
Overview
5
5
years of professional experience
Work History
Airport Customer Service Agent
Envoy
Bentonville, AR
10.2022 - 09.2023
- Assisted customers with flight check-ins and boarding processes, ensuring smooth travel experiences.
- Managed baggage claims and resolved issues efficiently to enhance customer satisfaction.
- Coordinated communication between passengers and airline staff to address inquiries and concerns.
- Implemented operational procedures that improved turnaround times for customer service requests.
Department Manager
Walmart
Bentonville, AR
02.2020 - 08.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Communicated with managers of other departments to maintain transparency.
- Analyzed and interpreted store trends to facilitate planning.
Fraud Prevention Specialist
Walmart
Bentonville, AR
04.2018 - 03.2020
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Investigated cases of insurance and credit card fraud, which involved upwards of $10,000 per case.
Education
High School Diploma -
Rogers High School
Rogers, AR05.2014
Skills
- Operations
- Business development and planning
- Recruiting and Hiring
- Relationship building and management
- Strategies and goals
- Goals and performance
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Verbal and Written Communication
- Computer Proficiency
- Time Management
- Strong Analytical and Problem Solving Skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Airport Customer Service Agent
Envoy
10.2022 - 09.2023
Department Manager
Walmart
02.2020 - 08.2021
Fraud Prevention Specialist
Walmart
04.2018 - 03.2020
High School Diploma -
Rogers High School