Alexander Coranguez Gonzalez
Indianapolis,IN
Summary
Dynamic Shift Leader at Taco Bell with a proven track record in enhancing customer satisfaction and optimizing team performance. Skilled in cash handling and inventory management, I effectively trained staff and implemented cost-saving measures, resulting in improved operational efficiency and a loyal customer base. Strong communicator dedicated to fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Shift Leader
Taco Bell
Indianapolis, IN
10.2022 - Current
- Supervised team members during peak hours, ensuring efficient service and customer satisfaction.
- Trained new employees on operational procedures and customer service standards.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented cost-saving measures, optimizing labor scheduling for improved efficiency.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Enforced health and safety regulations, maintaining compliance with company policies and local laws.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Receiver
Lowes Home Improvment
Indianapolis, IN
03.2021 - 03.2022
- Received and inspected incoming merchandise for quality and accuracy.
- Organized stock in designated areas, ensuring efficient retrieval and inventory management.
- Utilized warehouse management systems to track inventory levels and streamline operations.
- Collaborated with team members to maintain optimal workflow during peak hours.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Trained new employees on receiving procedures, improving overall team performance.
Education
High School Diploma -
Pike High School
Indianapolis, IN06.2021
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Goal setting and tracking
- POS system operation
- Inventory counts
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Taco Bell
10.2022 - Current
Receiver
Lowes Home Improvment
03.2021 - 03.2022
High School Diploma -
Pike High School