Alexander Cordova
Miami,United States
Summary
Driven Data Analyst with 7+ years of experience leading data initiatives and delivering impactful business intelligence solutions. Known for building powerful dashboards in Power BI, leveraging DAX and SQL to uncover trends, optimize performance, and influence strategic decisions. Passionate about advancing in the analytics field and taking on increasingly impactful roles in shaping data strategy and innovation.
Overview
8
8
years of professional experience
Work History
Data Analyst
Department of the Interior - National Park Service
07.2024 - Current
- Designed and implemented multiple Power BI dashboards for the Office of Public Trust, supporting transparency and operational insight across various divisions including FOIA, Privacy Act, and Audio/Video Redaction teams.
- Developed and maintained dashboards related to IMARS (Incident Management, Analysis, and Reporting System), enabling real-time incident tracking, trend analysis, and improved reporting efficiency.
- Utilized Power BI and DAX to model and transform complex datasets into actionable insights, enhancing data accessibility and decision-making across departments.
- Integrated data from diverse sources including Excel, SharePoint, and SQL databases to ensure accuracy, consistency, and up-to-date reporting in dashboards.
- Collaborated cross-functionally with FOIA and Privacy Act teams to identify key metrics and create customized visualizations aligned with compliance and operational goals.
- Worked with the Audio and Video Redaction team to develop dashboards that streamlined workload tracking, request fulfillment, and case management.
- Provided technical guidance and documentation for end-users to support dashboard adoption and data literacy across the organization.
- Managed report refresh schedules, user permissions, and gateway configurations to maintain security and compliance in line with federal data policies.
Software Developer
Miami-Dade County Information Technology Department
10.2021 - 07.2024
- Developed several Power BI reports and dashboards by connecting data from various sources such as Excel, SharePoint, SQL, PostgreSQL, and Oracle servers to support data-driven decision-making.
- Utilized Power BI and DAX for data modeling, analysis, and transformation of data into informative reports and visuals, contributing to improved data quality and accuracy.
- Managed various Power BI workspaces, including configuring gateway/refresh schedules, setting up subscription alerts, and managing user access levels for security and compliance.
- Collaborated with various teams and departments throughout the organization to plan data analytics projects and ensure their successful completion, aligning with organizational goals.
- Facilitated meetings and closely collaborated to develop customized dashboards tailored to their specific needs and objectives.
- Developed comprehensive documentation for Power BI dashboards, providing clear instructions and guidelines for users to effectively utilize and interpret data insights and trends.
- Trained and assisted department staff in the use of Power BI to improve data analysis and decision-making, fostering a culture of data-driven insights.
- Provided guidance to management on acquiring, interpreting, and leveraging data to inform decision-making processes, utilizing expertise in data analytics and strategic planning principles.
- Implemented Power BI dashboards and reports, reducing data analysis time and enabling customers direct access to personalized report exports, thus enhancing decision-making efficiency and operational effectiveness.
Technical Account Manager
Compass MSP
03.2017 - 10.2021
- Served as a Technical Account Manager, providing tier 2-3 IT support, server-level incident management, and project implementation for clients.
- Led a team of 10+ technicians supporting environments with Windows Server 2020, Remote Desktop, Exchange, SharePoint, Office 365, Azure AD, SQL Servers, and SQL Server Reporting Services (SSRS).
- Ensured SLAs were met for all escalations and projects on VSA and ConnectWise service boards.
- Maintained and monitored 15k+ endpoints with Kaseya and Labtech RMMs.
- Implemented several projects involving Office 365 Email / SharePoint migrations, Office 365 eDiscovery, and Remote Desktop Server setups.
- Worked on onsite projects ranging from new user onboarding to whole-office migrations.
- Managed SQL database administration duties, including but not limited to database maintenance, performance tuning, backups, security, and user profile creations, ensuring optimal functionality and data integrity.
- Assisted with the creation of Power BI Dashboards and Reports with SQL Server connections and entered SQL query statements to parse specific data.
Education
Associates - Science in Computer Information Systems
Miami Dade College
Miami, FL, United States06.2013
Skills
- Power BI development
- DAX programming
- Data visualization
- Data modeling
- Data integration
- Dashboard management
- SQL querying
- Report automation
- Dashboard design
- Trend analysis
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Data Analyst
Department of the Interior - National Park Service
07.2024 - Current
Software Developer
Miami-Dade County Information Technology Department
10.2021 - 07.2024
Technical Account Manager
Compass MSP
03.2017 - 10.2021
Associates - Science in Computer Information Systems
Miami Dade College
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