Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Cortez

Temple

Summary

Dynamic professional with a proven track record at HEB Grocery Store, excelling in stocking and organization. Skilled in training and mentoring staff while delivering exceptional customer service. Recognized for enhancing workflow efficiency and maintaining high standards of cleanliness and safety in fast-paced environments. Strong attention to detail and effective problem-solving abilities.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.

Overview

5
5
years of professional experience

Work History

Overnight Stocker

HEB Grocery Store
10.2024 - Current
  • Assisted in unloading shipments and organizing stock in designated areas.
  • Maintained cleanliness and organization of stockroom to ensure efficient operations.
  • Collaborated with team members to streamline stocking processes and improve workflow.
  • Adapted quickly to changing priorities during peak hours of operation.
  • Engaged with customers, providing assistance as needed while restocking shelves.

Supervisor

Today's Car Wash
04.2023 - 10.2024
  • Supervised daily operations to ensure team adherence to safety protocols and quality standards.
  • Trained new team members on operational procedures and best practices for efficiency.
  • Coordinated schedules and shifts to optimize workforce productivity during peak hours.
  • Assisted in inventory management by monitoring stock levels and conducting regular audits.

Customer Care Representative

Emerald Lawn & Landscaping
01.2021 - 04.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Maintained accurate records of customer interactions in CRM systems to enhance service quality.
  • Collaborated with team members to streamline processes and improve response times for customer issues.
  • Trained new staff on company policies, procedures, and effective customer engagement strategies.

Education

High School Diploma -

Temple High School
Temple, TX

Skills

  • Stocking shelves
  • Heavy lifting
  • Shelf organization
  • Training and mentoring
  • Staff management
  • Customer service
  • Attention to detail

Timeline

Overnight Stocker

HEB Grocery Store
10.2024 - Current

Supervisor

Today's Car Wash
04.2023 - 10.2024

Customer Care Representative

Emerald Lawn & Landscaping
01.2021 - 04.2023

High School Diploma -

Temple High School

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