Summary
Overview
Work History
Skills
References
Timeline
Generic

Alexander Costachescu

Jacksonville,FL

Summary

Motivated team player with excellent leadership,customer service, and problem solving skills. Always eager to learn new skills,methods and strategies to achieve goals. Dedicated to helping any team I'm on succeed.

Overview

14
14
years of professional experience

Work History

Security Manager

Underbelly
Jacksonville, FL
04.2022 - 12.2023
  • Interviewed and hired security personnel with strong skill sets and expertise.
  • Trained new security officers on safety protocols and company standards.
  • Oversaw security team and managed scheduling and resource allocation.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Performed routine clerical duties such as filing paperwork, entering data into computers, and photocopying documents.
  • Resolved any customer complaints or issues as they arose.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Verified ticket purchases and checked for valid identification when necessary.
  • Assisted in resolving disputes between guests and staff in a professional manner.
  • Identified suspicious activity to determine appropriate response.
  • Maintained security at club entrances and exits, ensuring that only authorized personnel entered the premises.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Communicated with local law enforcement when necessary regarding matters such as fights, disorderly conduct, trespassers.
  • Provided additional support during special events such as concerts, festivals, or sporting events.

Overnight Team Lead

Walmart
Jacksonville,FL, FL
10.2020 - 04.2022
  • Scheduled staff shifts and assigned duties to ensure adequate coverage at all times.
  • Trained new employees on safety protocols, job duties, and customer service standards.
  • Maintained inventory control systems for all products received or shipped out during shift.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Enforced safety rules among team members by conducting regular safety meetings.
  • Performed daily equipment checks on PLE/PIT(i.e Forklifts,Electric Pallet Jacks,etc.)
  • Developed strategies to improve overall efficiency and effectiveness of operations.
  • Conducted regular performance reviews of staff and provided feedback as needed.
  • Participated in disciplinary action when necessary according to company policies and regulations.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Arranged supplies, merchandised products, and removed damaged items from assigned areas.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Verified accuracy of shipping documents such as bills of lading, packing lists and invoices.

Support Manager

Walmart
Jacksonville, FL
07.2020 - 10.2020
  • Recruited, hired, trained, coached, evaluated, motivated and disciplined personnel as needed.
  • Handled escalated calls from customers requiring additional assistance or specialized knowledge.
  • Improved internal processes to increase customer response times and employee productivity.
  • Delegated work to staff, setting priorities and goals.
  • Evaluated performance of support staff and provided coaching to improve performance.
  • Led weekly team meetings to communicate business updates and review team performance.
  • Evaluated employee performance against established objectives and standards.
  • Assigned work and monitored performance of project personnel.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Manager

Walmart
Jacksonville, FL
03.2014 - 07.2020
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Processed refunds and exchanges according to company policy.
  • Counted and balanced cashier drawers.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Managed daily banking activities such as deposits and withdrawals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Updated POS system with new products and promotional offers.
  • Established customer service standards and monitored staff compliance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Store Manager

Z-Mobile
Jacksonville, FL
01.2010 - 03.2014
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Organized promotional events to increase product awareness.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Managed daily banking activities such as deposits and withdrawals.
  • Developed strategies to maximize sales and profitability.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Ensured compliance with safety regulations and company policies.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Updated and maintained store signage and displays.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established customer service standards and monitored staff compliance.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Developed relationships with suppliers to negotiate better prices.
  • Monitored employee performance and identified performance gaps for corrective action.

Skills

  • Schedule Coordination
  • Technical Support
  • Regulatory Compliance
  • Training and Mentoring
  • Workflow Management
  • Report Preparation
  • Talent Development
  • Cash Handling
  • Staff Management
  • Performance Evaluations
  • MS Office
  • Team Building and Leadership
  • Work Prioritization
  • Customer Service
  • Skilled Multi-Tasker
  • Problem-Solving
  • Decision-Making

References

References available upon request.

Timeline

Security Manager

Underbelly
04.2022 - 12.2023

Overnight Team Lead

Walmart
10.2020 - 04.2022

Support Manager

Walmart
07.2020 - 10.2020

Customer Service Manager

Walmart
03.2014 - 07.2020

Store Manager

Z-Mobile
01.2010 - 03.2014

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Alexander Costachescu