Alexander Cox
Lewisville,TX
Summary
Quality assurance professional with proven track record of enhancing product reliability and streamlining processes. Known for strong focus on team collaboration and achieving consistent results while adapting to evolving project demands. Skilled in root cause analysis and continuous improvement methodologies, bringing reliability and integrity to every task.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Quality Assurance Coordinator II
Certified Laboratories
06.2020 - Current
- Maintained and oversaw maintenance and testing of 700+ equipment and instruments, ensuring accuracy, efficiency, and safety.
- Performed annual in-house performance qualifications on instruments.
- Reviewed and archived equipment logs, performance qualifications, and service reports.
- Notified management if laboratory personnel required secondary training on equipment use.
- Served as a trusted advisor to senior management on quality assurance matters, contributing valuable insights for strategic decision-making.
- Designed, built, evaluated, installed, and maintained complex technical laboratory equipment and systems.
- Managed corrective action plans for identified non-conformances, ensuring rapid resolution while maintaining a focus on root cause analysis for long-term prevention measures.
- Implemented electronic systems, such as Smartsheet, to collect data and generate relevant KPIs, improving data accuracy and efficiency.
- Evaluated and enhanced quality assurance measurement techniques, reducing errors and increasing efficacy.
- Conducted regular audits and internal quality audits across various departments, leading to increased customer satisfaction and compliance with standards.
- Improved product quality through rigorous testing processes and protocols.
- Developed and managed relationships with external suppliers and vendors, ensuring high-quality materials and services.
- Communicated potential impartiality risks to management, contributing to transparent quality assurance processes.
- Contributed to the development and coordination of the quality control program, preventing or eliminating issues in new or existing methods.
- Participated in external, regulatory, and internal audits, assisting with compliance and quality control criteria.
- Engaged in the development, application, and maintenance of quality standards, including investigations and CAPAs.
- Compiled and updated training materials, conducting training sessions on quality control activities.
- Analyzed quality data to identify trends and areas for improvement, generating detailed reports for management review.
- Created, managed, and updated quality documentation, ensuring accuracy and accessibility.
- Led or participated in quality improvement projects, proposing and implementing process changes.
- Provided quality-related training for employees, including new hires, on company standards and procedures.
- Investigated quality issues, documented deviations, and coordinated corrective actions to prevent recurrence.
- Ensured adherence to industry regulations and quality standards.
- Collaborated with different departments to identify and resolve quality concerns.
- Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
- Ensured compliance with industry standards and regulatory guidelines for quality management systems.
- Optimized resource allocation by prioritizing critical tasks, ensuring timely project completion.
- Developed comprehensive reports on quality metrics, enabling informed production strategies.
- Participated in supplier evaluations, identifying high-quality vendors.
- Developed statistical reports for leadership and quality improvement programs.
- Established and tracked quality department goals and objectives.
- Facilitated open communication channels between departments for sharing best practices.
- Championed a culture of proactive problem-solving, fostering open dialogue on quality risks.
- Achieved company-wide alignment on standard operating procedures, providing guidance and support.
- Assisted with quality control audits.
- Served as Safety Officer and Safety Committee Member.
- Participated as a member of the Emergency Response Team (ERT).
- Served on the Cultural Committee board.
Certified Pharmacy Technician (CPhT)
Walgreens
11.2019 - Current
- Facilitated supportive pharmacy environment, mentoring 20+ junior pharmacists and pharmacy technicians.
- Collaborated with service technicians to expedite repair orders, reducing customer wait times and improving overall service experience.
- Coordinated with pharmacy personnel to manage 20+ investigational drug supplies according to protocol requirements.
- 1,000+ interactions directly with customers, physicians, pharmaceutical companies, and insurance providers to ensure correct medication and dosage amounts were provided in a timely and effective manner.
- Provided 100+ follow-up to customers to answer questions and resolve issues.
- Processed 1,000+ prescriptions electronically to ensure all information was accurate and complete.
- Actively monitored compliance with rules, regulations, and procedures.
- Managed financial aspects of inventory by ordering, stocking, and coordinating merchandise delivery.
Electrical Engineer Apprentice
SEI-Integration/Wolf Solutions
09.2017 - 11.2018
- Assembled 1,000+ motor control panels for distribution to Top Golf retail facilities.
- Implemented integrated test procedures on 1,000+ motor control panels to assess functionality for quality control.
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Inspected completed 1,000+ installations to observe operations and verify conformance to design and equipment specifications.
- Successfully managed multiple projects simultaneously by setting clear goals, prioritizing tasks, and monitoring progress.
- Proposed electrical product and system modifications to improve quality and efficiency.
Bartender/Server
Joe's Crab Shack
02.2013 - 08.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Service Representative
Seven-Eleven
01.2013 - 09.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Veterinarian Technician
Flower Mound Veterinary Hospital
03.2011 - 08.2012
- Provided administrative assistant duties, including greeting and escorting patients, writing, pulling, and filing charts, answering phones, scheduling appointments, and managing accounts receivable and payable.
- Supported veterinarians during emergency cases with swift response times to administer critical care effectively under high-pressure situations.
- Exercised strong attention to detail when monitoring and updating patient records, ensuring accurate documentation of treatment plans, medication administration, and test results.
- Assisted veterinarians during surgical procedures by organizing operating room by preparing necessary tools and equipment.
- Enhanced client satisfaction by providing timely follow-up on their pets'' progress post-treatment, demonstrating genuine care for the well-being of their animals.
Marketing Assistant
Gayla's Box
04.2007 - 11.2011
- Marketed merchandise online, developing product descriptions and pictures, and posting on websites.
- Managed liquidation sales by administering pricing, managing accounts receivable and payable, negotiating sales, and managing money.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Assisted customers by responding to inquiries about transactions and merchandise.
- Updated spreadsheets with statistical, financial and non-financial information.
Education
Level II Certification - Biotechnology
Collin College
Plano, TX08-2020
Level I Certification - Biotechnology
Collin College
Plano, TX08-2020
Associate of Science - Biotechnology
Collin College
Plano, TX05-2018
Skills
- Expertise in FDA compliance for laboratories and manufactures where they overlap
- Proficient in ISO 9001 and 17025 standards
- Proficient in Adobe Creative Suite
- Advanced Knowledge of Microsoft Suite Tools
- Cross-Functional Planning Expertise
- Specification Development
- Detail-Oriented Approach
- Dedicated Work Ethic
- Strategic Thinking in Problem-Solving
- Self-Directed Initiative
- Strategic Evaluation Skills
- Compliance Documentation Management
- Regulatory Compliance Auditing
- Audit Methodologies for Compliance
- Quality inspection
Accomplishments
- Discovered Microbacterium phage TreeofLife currently residing in The Actinobacteriopgae Database.
- 3x Employee of the month for Certified Laboratories - Carrollton.
- Served as Safety Officer and Safety Committee Member for Certified Laboratories - Carrollton.
- 2024 Safety Award Q3 Winner
- Participated as a member of the Emergency Response Team (ERT) for Certified Laboratories - Carrollton.
- Served on the Cultural Committee board for Certified Laboratories - Carrollton.
- 2009 Grand National Marching Band Championships
- 2007 -2011 Texas State Marching Band Champion
Certification
- CPR and First Aid Certified
- OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- Advanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB).
- Registered Pharmacy Technician - Texas State Boards of Pharmacy.
Timeline
Quality Assurance Coordinator II
Certified Laboratories
06.2020 - Current
Certified Pharmacy Technician (CPhT)
Walgreens
11.2019 - Current
Electrical Engineer Apprentice
SEI-Integration/Wolf Solutions
09.2017 - 11.2018
Bartender/Server
Joe's Crab Shack
02.2013 - 08.2017
Customer Service Representative
Seven-Eleven
01.2013 - 09.2014
Veterinarian Technician
Flower Mound Veterinary Hospital
03.2011 - 08.2012
Marketing Assistant
Gayla's Box
04.2007 - 11.2011
Level II Certification - Biotechnology
Collin College
Level I Certification - Biotechnology
Collin College
Associate of Science - Biotechnology
Collin College
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