Alexander Crockett
Jackson,MS
Summary
Punctual and honest manager with solid background in retail environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
4
4
years of professional experience
Work History
Head Cashier
Lowe's
02.2023 - Current
- Train, mentor and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Perform store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Work extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assistant General Manager
Books-A-Million
03.2020 - 01.2023
- Ensured highest level of customer service and to handle customer complaints to a satisfactory conclusion
- Trained and developed associates and Leads within category and facilitates cross training for further development
- Facilitated effective communication to all store associates through daily briefings and weekly and monthly meetings.
Co-Manager
Books-A-Million
10.2019 - 03.2020
- Maximized profits and customer service by operating the store in adherence with all store policies and guidelines.
- Worked with the Management team to achieve a grade of "B" or higher on each store Appraisal Report.
- Performed audits to ensure that all cash handling procedures are being followed by Associates/Managers
Education
Bachelor of Arts - Graphic Design
Jackson State University
Skills
- Team Player
- Excellent Leader and Coach
- Creative Problem Solver
- LP/Inventory Management
- Clear Direction and Communication
- Self-Motivated
- Conflict Management
- Customer Service Orientated
- Adpatable
Timeline
Head Cashier
Lowe's
02.2023 - Current
Assistant General Manager
Books-A-Million
03.2020 - 01.2023
Co-Manager
Books-A-Million
10.2019 - 03.2020
Bachelor of Arts - Graphic Design
Jackson State University