Alexander Crockett

• Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
• Documented underwriting decisions and provided evidence of compliance with applicable regulations.
• Analyzed data to identify trends and predict future insurance needs.
• Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.

• Met with customers to present mockups and collect information for adjustments.
• Completed final touches for projects such as images sizes and font selection.
• Developed creative design for print materials, brochures, banners, and signs.
• Created digital image files for use in digital and traditional printing methods.

● Prepared and issue work schedules, deadlines, and duty assignments for cashiers and fellow head cashiers.

● Assisted in maintaining store appearance including general housekeeping tasks such as dusting of displays and merchandise, cleaning of shelves and display areas, keeping all employee areas clean and safe.

● Provided support to departmental functions for all frontend processes, manage all customer requests and ensure resolution.

Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

● Assisted in potential customer assistance while maintaining visibility of exit doors for security and loss prevention issues.

• Promoted from Bookseller to Non-Book Lead (2018), Co-Manager (2019), and finally Assistant General Manager (2020) over a 6-year tenure with the company.
• Oversaw day-to-day store operations, staff performance, inventory, and customer service for a high-traffic retail location.
• Provided coaching and feedback to a team of 28 employees, resulting in a 25% improvement in quarterly performance metrics.
• Analyzed sales trends and adjusted inventory ordering, reducing stock shortages and overages by 30%.