Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Cruz

Ozone Park

Summary

Given any circumstance in the workplace, I do my best to meet the needs of the task at hand. As a team member I am qualified due to prior experience of working well with others, and as a team leader I use myself as a platform to help and guide others while also learning myself on being a more professional supervisor.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

8
8
years of professional experience

Work History

Wire Puller

Pull A Part
06.2022 - 03.2023
  • Identify and call out names of car parts as well as memorize prices of said parts
  • Carry out cash transactions as well as credit/debit transactions
  • Sweep, mop and maintain cleanliness of sales floor
  • Disposal of returned and/or defective car parts including but not limited to batteries, mufflers, and entire engines
  • Carry out admissions tasks including but not limited to, greeting customers, taking admission fees, assisting customers in locating desired vehicles as well as assisting in interchange requests
  • Performing the clearing of customers from the vehicle yard in a timely manner at the conclusion of each work day
  • Cutting of wire from scrap cars and maintaining the daily weight of wire box as well as proper placement and removal of aluminum and copper heater cores
  • Effectively communicated with project managers and supervisors regarding progress updates and potential challenges faced during wire pulling tasks.

Merchandising Associate

Warner Bros Discovery
03.2024 - Current
  • Improved product visibility by creating eye-catching merchandise displays.
  • Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
  • Increased overall store performance with consistent attention to detail in visual merchandising efforts.
  • Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
  • Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
  • Elevated brand image through adherence to corporate visual merchandising guidelines during floor sets and window installations.
  • Contributed to positive workplace culture by collaborating effectively with colleagues across departments.
  • Trained and managed merchandising associates to uphold company standards in customer service and product information.
  • Monitored inventory changes and ordered replenishments for stock to support customer demand.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Boosted sales through effective cross-merchandising techniques and strategies.

Part Time Assistant Manager

Hot Topic
11.2017 - 03.2024
  • Completed cash transactions as well as provide quality customer service
  • Handling of stock and folding clothing items as well as maintenance of the tee-shirt walls
  • Trusted with handling of safe deposits and confirming gross amount
  • Maintenance of kiosk and security of high risk items
  • Sanitization and cleaning of store including, sweeping, mopping, windexing and regular cleaning of employee bathroom
  • Responsible for the proper direction/ coaching of sales team as a member of management including maintaining of employee metrics and store metrics such as UPT, ADT and conversion
  • Trusted with handling and delivery of safe deposits from the store location to the bank
  • Execution of operational tasks through microsoft excel and word.
  • Tasked with execution of floor moves and promo changes including window and floor displays
  • Responsible for proper intake of shipment and disbursement of said merchandise

Cashier

Walgreens
12.2017 - 01.2019
  • Completed cash, credit and debit card transactions

Education

High School Diploma -

Brooklyn High School of The Arts
01.2017

Liberal Arts

Borough of Manhattan Community College
01.2018

Skills

  • Merchandise planning
  • Pricing strategy
  • Fashion trends analysis
  • Brand awareness
  • Store layout design
  • Reliable and punctual
  • Sales techniques
  • Maintaining stock levels
  • Markdown procedures
  • Friendly and outgoing
  • Store maintenance
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Team building
  • Employee scheduling

Timeline

Merchandising Associate

Warner Bros Discovery
03.2024 - Current

Wire Puller

Pull A Part
06.2022 - 03.2023

Cashier

Walgreens
12.2017 - 01.2019

Part Time Assistant Manager

Hot Topic
11.2017 - 03.2024

Liberal Arts

Borough of Manhattan Community College

High School Diploma -

Brooklyn High School of The Arts

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Alexander Cruz