Alexander Cruz
Bergenfield,New Jersey
Summary
Dynamic customer service professional with extensive experience at Tous Les Jours, excelling in customer communication and problem-solving. Proven ability to enhance customer satisfaction through effective teamwork and adaptability. Skilled in technology and proficient in managing high-pressure situations, ensuring efficient service delivery and a positive customer experience.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Barista/ Customer Service
Tous Les Jours
01.2025 - 05.2026
- Crafted customized beverages according to customer preferences
- Processed customer transactions accurately and efficiently
- Assisted customers in product selection to enhance their shopping experience
- Cleaning and Vacuuming
Delivery Driver/ Customer Service
Mario's Pizza of Norwood
06.2024 - 11.2024
- Ensured timely delivery of hot food to customers at their tables
- Delivered customer support by addressing inquiries and resolving issues promptly
- Processed customer transactions at cash register with accuracy and speed
- Maintained store cleanliness through regular vacuuming and cleaning duties
Front Desk/ Customer Service
Plaza Pet World II, Inc.
05.2023 - 11.2024
- Processed customer transactions efficiently at register to ensure smooth checkout
- Assisted customers with selection of pet supplies to enhance shopping experience
- Performed cleaning and vacuuming of store areas to maintain a welcoming environment
- Restocked shelves with merchandise to maintain inventory
Cashier/ Grill
Cresskill Bagel Cafe
Cresskill, NJ
05.2022 - 12.2022
- Handled cash transactions, ensuring accuracy and efficiency
- Took orders while providing prompt and friendly service
- Prepared food items according to recipes
- Assisted customers with inquiries and problem resolution
Busboy/ Caterer
Biagio's Ristorante
Paramus, NJ
05.2021 - 11.2021
- Set up tables for dining events with linens and place settings to create an inviting atmosphere.
- Delivered food to guests promptly, ensuring quality and presentation.
- Presented event menus to guests, fostering engagement and informed choices.
- Resolved customer issues efficiently to enhance satisfaction.
Education
Economics - Economics
Rowan University
Glassboro, NJ06-2029
High School Diploma -
Bergenfield High School
Bergenfield, NJ06-2025
Languages
English
Professional
Spanish
Limited
Tagalog
Native/ Bilingual
Affiliations
- Profitable Day Trading- Developed skills in market analysis, risk management, discipline, and decision-making.
Timeline
Barista/ Customer Service
Tous Les Jours
01.2025 - 05.2026
Delivery Driver/ Customer Service
Mario's Pizza of Norwood
06.2024 - 11.2024
Front Desk/ Customer Service
Plaza Pet World II, Inc.
05.2023 - 11.2024
Cashier/ Grill
Cresskill Bagel Cafe
05.2022 - 12.2022
Busboy/ Caterer
Biagio's Ristorante
05.2021 - 11.2021
Economics - Economics
Rowan University
High School Diploma -
Bergenfield High School