Alexander Davis
Folsom,CA
Summary
Resourceful Service Technician known for high productivity and efficient task completion. Specialize in troubleshooting, preventive maintenance, and customer service, ensuring optimal operational functionality. Excel in time management, problem-solving, and adaptability, leveraging these skills to meet and exceed job expectations while maintaining high levels of client satisfaction.
Overview
10
10
years of professional experience
Work History
Service Technician
High Tek USA
Rancho Cordova, CA
08.2021 - 10.2024
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
- Calibrated instruments to maintain accuracy within specified tolerances.
Sales Associate
Green Acres Nursery & Supply
Folsom, CA
01.2016 - 08.2021
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
Banquet Assistant
Southern Creations Catering
Sacramento, CA
05.2014 - 01.2016
- Monitored adherence to sanitary standards consistently, as well as guest satisfaction.
- Prepared diverse dishes for large-scale events
- Ensured all tables were properly set up with linens, china, silverware, and glassware.
- Managed buffet lines during events, ensuring food availability and replenishing items as needed.
- Ensured proper sanitation standards were met when preparing food items for display on buffets or individual plates.
Education
GED -
ECI
Sacramento, CA06-1997
Skills
- Preventive Maintenance
- Customer Service
- Regulatory Compliance
- Equipment Troubleshooting
- Work Documentation
- Project Oversight
References
References available upon request.
Timeline
Service Technician
High Tek USA
08.2021 - 10.2024
Sales Associate
Green Acres Nursery & Supply
01.2016 - 08.2021
Banquet Assistant
Southern Creations Catering
05.2014 - 01.2016
GED -
ECI