
Outgoing restaurant professional with 13 years in FOH and HOH operations. Extensive knowledge of hospitality etiquette, food preparation and superior customer service.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Appropriately suggested additional items to customers to increase restaurant sales. Served as mentor to junior team members. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Extensive knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Provided prompt, efficient, friendly, and quality service at all times. Effectively handled customer complaints and special requests. Maintained stock levels to prevent shortages of critical items. Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff. Quickly mixed a variety of simple and complex cocktails. Maintained a positive working relationship with fellow staff and management. Promoted upcoming bar events, programs and weekly trivia game nights.
Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Set up and performed initial prep work for food items such as soups, sauces and salads.
Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Appropriately suggested additional items to customers to increase restaurant sales. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.