Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander `Day

Omaha,NE

Summary

Outgoing restaurant professional with 13 years in FOH and HOH operations. Extensive knowledge of hospitality etiquette, food preparation and superior customer service.

Overview

18
18
years of professional experience

Work History

Service Professional

Longhorn Steakhouse
Papillion, 68144
11.2011 - Current

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Appropriately suggested additional items to customers to increase restaurant sales. Served as mentor to junior team members. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Extensive knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Night Manager/ Supervisor

SidePockets
Papillion, NE
01.2007 - 07.2010

Provided prompt, efficient, friendly, and quality service at all times. Effectively handled customer complaints and special requests. Maintained stock levels to prevent shortages of critical items. Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff. Quickly mixed a variety of simple and complex cocktails. Maintained a positive working relationship with fellow staff and management. Promoted upcoming bar events, programs and weekly trivia game nights.

Cook/Server

Village Inn
Papillion, NE
05.2006 - 01.2008

Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Set up and performed initial prep work for food items such as soups, sauces and salads.

Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Appropriately suggested additional items to customers to increase restaurant sales. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Education

High School Diploma - General

Papillion LaVista High School
2003

Skills

  • Point of Sale (POS) system operation
  • Exceptional interpersonal skills
  • Works well under pressure
  • Bar management
  • Operations management
  • Strong mathematical aptitude
  • Upbeat, outgoing and positive
  • Food safety understanding
  • Flexible schedule
  • Inventory control
  • Staff training

Timeline

Service Professional

Longhorn Steakhouse
11.2011 - Current

Night Manager/ Supervisor

SidePockets
01.2007 - 07.2010

Cook/Server

Village Inn
05.2006 - 01.2008

High School Diploma - General

Papillion LaVista High School
Alexander `Day