ALEXANDER DE CABO

• Assist customers with mortgage inquiries, loan applications, and payment issues.

• Communicate with borrowers, underwriters, and other departments to ensure loan progress.

• Input and update mortgage loan information into internal systems with accuracy.

• Assist in streamlining data entry processes for efficiency and accuracy.

• Input and update mortgage loan information into internal systems with accuracy.

• Explain loan terms, conditions, and repayment options to customers.

• Accurately input and update FHA loan information into the system while ensuring compliance with HUD (Department of Housing and Urban Development) guidelines.

• Verified FHA loan applications for accuracy to ensure compliance.

• Input data and verified information to process electronic payments
• Evaluated effectiveness of collection efforts through regular performance reporting and analysis
• Microsoft Word, Excel and PowerPoint
• Documented each customer interaction in servicing system
• Reviewed credit reports and financial statements to assess risk and determine appropriate action
• Monitored account statuses closely to ensure timely follow-up on outstanding balances
• Ensured adherence to federal, state, and local regulations governing debt collection practices
• Assists clients with banking needs, credit cards, loans, and investment accounts.
• Aims to deliver high-quality customer experiences through various channels (phone, chat, email, branches).
• Works to recover outstanding debts while maintaining customer relationships.

• Provide daily time keeping schedule of events to ensure clients are meeting their daily goals
• Assist supervisor with on call schedules and shift rotations
• Document detailed diary of client activities
• Produce weekly metrics regarding activities and medication rotations
• Comfortable with HIPPA laws and how they are utilized in the industry
• Collaborate with team members to provide a best in class service experience for clients

• Facilitated efficient payment transactions to reduce wait times.
• Guided clients on necessary product features.
• Supported operations during all hours and volunteered for extra shifts as necessary.
• Assisted with after hour shelf stocking and coordinating shelf designs
• Very strong customer focus, have received several customer service awards