Alexander Degelsmith
Pace,FL
Summary
Versatile Assistant General Manager with years of experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. High-energy management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Ruby Tuesday
09.2021 - Current
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Oversaw computer database and physical filing systems.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Performed pricing and estimates based on customer needs and requirements.
- Boosted yearly profits through process optimization and improved training.
- Developed innovative sales proposals to promote product quality and showcase market comparisons.
Line Cook
Chillis
01.2022 - 09.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Grilled meats and seafood to customer specifications.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Handled portion control activities according to specified instructions provided by chef.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Prepared average of [Number] orders each shift.
- Developed process that reduced waste and improved supply turnover.
- Managed relationships and negotiating prices with vendors for ingredients and equipment.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
- Verified proper portion sizes and consistently attained high food quality standards.
- Set up work stations and prepped food for dishes to increase productivity during busy mealtimes.
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
- Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
- Inspected completed dishes for best-in-class plating, aroma and food quality.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Led shifts while preparing food items and executing requests based on required specifications.
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
- Adjusted meal portions based on costs, availability and planned recipes to optimize restaurant revenue.
- Maintained central standardized recipe and ingredient repository with nutritional and cost information.
- Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
- Reduced restaurant's annual food and labor costs through proper budgeting, scheduling and management of inventory.
- Prepared operational reports and analyses and made appropriate recommendations to address progress and negative trends.
Server
Flanigan's Seafood Bar And Grill
04.2019 - 12.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Kept track of event finances, initial deposits, due payments and final balances.
Education
High School Diploma -
Northeast High School
Oakland Park, FL06.2020
Skills
- Aloha POS
- AS9100 Management System
- Closing Tactics and Contract Negotiations
- Procedural Optimization
- Strategic Planning Skill
- Google Drive
- Corrective Actions
- Employee Discipline
- Budget Controls
- Business Operations Knowledge
- Team Leadership Expertise
- Property Walks
- Rooms Division
- Customer Retention
- Performance Monitoring and Evaluation
- Program Optimization
- Program Administration
- Budgeting and Cost Control
- Financial Reporting
- Sales Techniques
- Operations Oversight
- Strategic Account Development
- Customer Relationship Management
- Expenditure Authorization
- Training and Development
- Sales Forecasting
- Inventory Control
- Sales Coaching
- Profit and Loss Control
- Staff Management
- Resource Allocation
- Promotion Implementation
- Food Safety and Sanitation
- Process Improvement
- Financial Leadership Abilities
- Cash Register Operations
- Persuasive Negotiations
- Sales Promotion
- Company Standards Enforcement
- Content Workflow
- Ethical Standards
- Special Promotions Planning
- Manage Operations
- Desktops, Laptops and Mobile Devices
- Mathematical Calculation and Reasoning
- P&L Administration
- Lead Generation Management
- Air Compressors
- Credit Terms Determination
- Inventory Tracking and Management
- Graphic Arts
- Eyeglass Fittings
- Recycling and Conservation
- Suggestive Selling
- Brand Standards Audits
- Capital Expenditures Oversight
- Continuous Quality Improvement (CQI)
- Room Breakdown
- Dining Room Management
- Advertising Initiatives
- Organizational Structuring
- Morale Improvements
- Price Structuring
- Preparing Exhibits
- Computer Assistance
- Environmental Impact Management
- Finance and Accounting Oversight
- Process Development and Streamlining
- Restocking Processes
- Strategize Business Plans
- Waste Management and Reduction
- Event Cleanup
- Supplier Monitoring
- Business Growth Initiatives
- Database Maintenance
- Policy Development and Enforcement
- Develop Policies
- POS Inventory System Operation
- Personnel Scheduling
- Oversee Administrative Functions
- Payroll Administration and Timekeeping
- Management Training
- Safety and Security Enforcement
- Front Office Operations
- Hiring and Onboarding
Timeline
Line Cook
Chillis
01.2022 - 09.2022
Assistant General Manager
Ruby Tuesday
09.2021 - Current
Server
Flanigan's Seafood Bar And Grill
04.2019 - 12.2020
High School Diploma -
Northeast High School