Alexander Deleon

• Provided on-site and remote technical support to 300+ associates through Support Ticketing System.

• Diagnose problems related to a wide range of programs & hardware

• Utilize Kaseya assisting in remote management troubleshooting.

• Re-imaged workstations using Acronis software testing, documentation, and deployment for end users.

• Assign Office 365 licenses, delegate permissions, and create mailboxes/Office365 Groups as needed

• Utilize Active Directory across multiple sites which entails creation of accounts for new users, assistance with resetting passwords, deactivating inactive employees, and modifying existing user accounts.

• Enforced policies aimed at safeguarding sensitive information.

• Install, configure, and maintain routine checks on equipment to maintain optimal performance.

• Train end-users to access the company domain network, files on server, and other IT related procedures

• Assisted in a company wide deployment of new VPN solution (CATO networks). As well as trained users on to connect and access department resources remotely..

• Work in a high volume 24/7 technical assistance center.

• Part of an 8–10-man team providing support for 25+ network installs/cutover and handling an excess of 300 calls daily.

• Communicate daily with clients and end users.

• Incident/Issue resolution or escalation to project managers, Creating Job ticket applications, Hiring technicians.

• Support enterprise-level projects and rollouts from clients including Verizon, CenturyLink, Home Depot, LOFT, Extra Space Storage and Public Storage.