Alexander Delgadillo
Oil & Gas
EL PASO,TX
Summary
Motivated leader with a track record of effective problem solving through communication and teamwork. Adept at creating a collaborative environment by being an active listener and encouraging team members to enhance productivity, quality, and over-all performance meanwhile maintaining HSE policies and practices as a top priority.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Heavy Truck Driver
Alexander Slim Trux
Azle, Texas
11.2020 - Current
- Dispatch, coordinate local and long-distance deliveries
- Manage efficient loading, unloading securement of customer freight to meet safe DOT standards
- Keep logs of correspondence with customers and freight recipients
- Perform basic vehicle maintenance and minor repairs
- Inspect load for safe travel to guarantee timely and complete delivery
Cement Truck Driver
Patterson-UTI
Midland, TX
05.2016 - 06.2020
- Complied with DOT rules as well as company policies and procedures regarding safe vehicle operations
- Maintained organized, clean and professional vehicle to protect company reputation with customers
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity
- Completed routine maintenance on truck to keep in working order
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance
- Completed preventive maintenance checks and basic repairs to vehicles
- Troubleshooting and repairs
- Commercial truck inspections
- Trained new drivers on basic tasks and company safety regulations.
- DOT expert
- Maintained safety and efficiency with proper handling of tools, equipment and product
- Followed safe vehicle operations procedures to protect team members and equipment from damage
- Provided in-depth hands on training to new hires with no oilfield experience to promote strong team performance
- Devised processes to boost long-term business success and increase profit levels
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues
- Identified and resolved unauthorized, unsafe or ineffective practices
- Helped build and review company policies and procedures
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Spearheaded department training for appraisals of new components
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Advanced productivity KPIs by leading trainings on procedures and safety practices
- Trained new employees on proper protocols and customer service standards
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Delivered Monthly HSE trainings required by OSHA
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in Fracturing, Cement, and Logistics
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Eased team transitions and new employee orientation through effective training and development.
- Monitored over 75 employees' day-to-day activities and made plans to rectify issues
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans
- Created and implemented aggressive action plan to address pressing cost control needs
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
- Promoted positive customer experience through day-to-day supervision and management
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Trained and guided team members to maintain high productivity and performance metrics
Heavy Equipment Operator
Archer Pressure Pumping
Odessa, TX
05.2014 - 01.2016
- Rig up / Rig down safely
- Reported operational deficiencies to supervisor and maintenance personnel to promote timely maintenance of equipment and prevent potential injuries
- Examined proper lubrication and functioning of pumps and mechanical equipment through
- Maintained supplies inventory by frequently checking stock to determine inventory levels and placing and expediting orders for needed supplies.
- Pump maintenance
- Installed pressure-control devices onto wellheads.
- Took on added shifts to accomplish work required to meet customer requirements and schedules.
- Lifted, installed and removed equipment in extreme weather conditions and temperatures.
Technical Support Specialist
Verizon Wireless
El Paso, TX
02.2007 - 05.2014
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and input commands to troubleshoot areas.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Submitted service tickets for equipment maintenance requests.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Activated accounts for clients interested in new services.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Recorded product or service failure complaints and notified appropriate departments.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Education
No Degree - Business Management
Park University
Parkville, MO 05.2012 - Current
Skills
Flatbed truck expertise
Leadership
Data Entry
Data Management
Attention to Detail
Problem-Solving
MS Office
Timeline
Heavy Truck Driver
Alexander Slim Trux
11.2020 - Current
Cement Truck Driver
Patterson-UTI
05.2016 - 06.2020
Heavy Equipment Operator
Archer Pressure Pumping
05.2014 - 01.2016
No Degree - Business Management
Park University
05.2012 - Current
Technical Support Specialist
Verizon Wireless
02.2007 - 05.2014