Summary
Overview
Work History
Skills
Certification
Languages
Languages
Timeline
Generic

ALEXANDER DELGADO

Los Angeles,CA

Summary

Active team leader experienced in leading teams and driving successful projects. Proven track record of creating and improving processes to increase efficiency and productivity. Ability to build strong relationships with customers and staff. A strong work ethic and commitment to providing excellent customer service. Takes direction from designers and maintain composure in high-pressure environments. Outgoing model pursuing with desire to take on new challenges.

Overview

5
5
years of professional experience
1
1
Certification

Work History

LEAD SERVER

Zinc
Los Angeles
01.2023 - Current
  • Provided guests with exceptional service through knowledge of menu items, wine pairings, and specials offered throughout the evening
  • Trained new servers in restaurant procedures, daily operations, and server duties
  • Demonstrated strong leadership skills by providing guidance, support, and direction to staff members in order to ensure customer satisfaction
  • Interacted with guests to drive satisfaction and loyalty
  • Utilized POS software programs to accurately process orders and payments
  • Communicated effectively with customers to ensure their needs were met in a timely manner
  • Maintained high levels of cleanliness in the dining room and kitchen areas in accordance with health codes regulations
  • Assisted in training new hires on proper service etiquette and protocol
  • Exhibited strong organizational skills by managing reservations efficiently
  • Took food and beverage orders and served meals to patrons
  • Assigned tasks and monitored performance of servers
  • Handled cash, credit card, and other payment transactions with accuracy.

LEAD

Pacsun
Cerritos
01.2021 - 12.2022
  • Restocked restaurant supplies, utensils and menus to achieve consistent product availability
  • Coordinated food delivery between kitchen staff and servers
  • Displayed excellent problem-solving abilities by resolving customer complaints quickly and professionally
  • Interacted with guests and promptly responded to requests to provide exceptional service
  • Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods
  • Mentored and trained new employees on company policies and procedures
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
  • Monitored team productivity and performance to support goals
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees
  • Coached and motivated team, driving sales and delivering exceptional customer service
  • Utilized strong analytical and problem-solving skills to address operational issues
  • Communicated plans and actions to meet departmental goals
  • Developed personal growth opportunities, empowering employees to produce results and meet goals
  • Fostered positive relationships with clients through proactive communication tactics.

Skills

  • Effective Communication
  • Team Leadership
  • Time Management
  • Operations Management
  • Organizational Skills
  • Marketing Strategy
  • Customer Relationship Management
  • Change Management
  • Strategic Planning
  • Staff Training and Development
  • Project Management
  • Decision Making
  • Problem Solving
  • Sales Management

Certification

Food Handlers Certificate

Languages

  • English
  • Spanish

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

LEAD SERVER

Zinc
01.2023 - Current

LEAD

Pacsun
01.2021 - 12.2022
ALEXANDER DELGADO