Alexander Demmings
Hinesville,GA
Summary
Senior car sales consultant with 5 years of experience in the Automotive industry. Currently seeking a position where I can utilize my skills and experience with a company that has an opportunity for further growth and advancement.
I am also interested in learning new skills and trades that will help expand my knowledge and skillset which will in turn aid me in advancing within the organization.
Overview
7
7
years of professional experience
Work History
Ecommerce Sales Consultant
Endurance Warranty Services LLC
04.2023 - 10.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Kept detailed records of daily activities through online customer database.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
Ecommerce Sales Consultant
Carl Black Buick GMC Roswell
05.2022 - 04.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Responded to telephone and in-person requests for information.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Informed customers of promotions to increase sales productivity and volume.
- Stayed current on company offerings and industry trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built diverse and consistent sales portfolio.
Ecommerce Sales Consultant
Autonation Toyota Scion Thornton Road
04.2018 - 05.2022
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email.
- Prepared purchased vehicles and completed final delivery checks.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - Accounting And Finance
Kennesaw State University
Kennesaw, GAHigh School Diploma -
Liberty County High School
Hinesville, GA05-2014
Skills
- Sales funnel management
- Demonstrations
- Customer liaison
- Product and service knowledge
- Community Networking
- Sales Strategies
- Sales Analysis
- Persuasive Communication
- Closing Techniques
- Web technologies and services
- CRM proficiency
- Exceeds sales goals
Accomplishments
- Sales Consultant of the month (June 2020, November 2022)
- 1st place, In store walk around demo competition (May 2019)
- 2nd place, Toyota sales overall (2020)
- Top 10% in Ecommerce Sales for AutoNation and Carl Black corporations.
Timeline
Ecommerce Sales Consultant
Endurance Warranty Services LLC
04.2023 - 10.2024
Ecommerce Sales Consultant
Carl Black Buick GMC Roswell
05.2022 - 04.2023
Ecommerce Sales Consultant
Autonation Toyota Scion Thornton Road
04.2018 - 05.2022
No Degree - Accounting And Finance
Kennesaw State University
High School Diploma -
Liberty County High School
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