Alexander D. Fox
Lee's Summit,MO
Summary
Strategic customer experience leader with proven success in developing high-performing teams and enhancing multi-channel customer service. Expertise in operational optimization, coaching, and scalable process creation, achieving 90%+ Net Promoter Score and strengthening brand reputation. Skilled in cross-functional collaboration and empowering teams to deliver exceptional customer satisfaction and foster long-term partnerships.
Overview
8
8
years of professional experience
Work History
Senior Supervisor
RTS Financial Service, Inc.
09.2021 - Current
- Strategic Customer Focused Leadership: Directly led 5 customer-facing teams (30 employees) responsible for $1B+ in annual accounts receivables, delivering exceptional service, risk management, and product adoption that aligns with enterprise goals.
- Transformational Team Builder: Consistently develops high-performing teams through coaching, capacity planning, and clear performance expectations – driving a 90%+ Net Promotor Score through culture, accountability, and service excellence.
- Social Listening & Brand Protection Alignment: Experienced partnering with cross-functional teams to solicit customer feedback, analyze trends, and support strategic decision making that strengthens brand reputation online and offline.
- Customer Experience Advancement: Leverage client feedback, strengthening long-term relationships, and streamlining processes – resulting in increased product adoption, reduced friction, and a 30% YoY increase in team capacity.
- Cross-Functional Collaboration: Reputation of partnering with product, e-commerce, operations, and sales teams to enhance the customer journey, ensure smooth program rollouts, and deliver consistent experiences.
Team Supervisor
RTS Financial Service, Inc.
10.2020 - 09.2021
- Led and developed a team managing 30+ clients each, providing coaching, performance guidance, and clear expectations to successfully execute daily expectations aligned with organizational goals.
- Drove team performance through analysis, oversight, elevating skills sets, and strengthening accountability to deliver high service quality for positive outcomes.
Team Coordinator
RTS Financial Service, Inc.
10.2020 - 09.2021
- Served as the supervisor’s primary support by coordinating daily workflow execution, reinforcing priorities, and assisting with individual development to deliver high-quality client services.
Account Representative
RTS Financial Service, Inc.
02.2018 - 10.2020
- Managed a portfolio of client accounts by delivering high quality customer service, resolving issues proactively, and strengthening relationships through consistent communication, product education, and execution.
Education
Bachelor of Business Administration - Finance and Marketing Emphasis
University of Missouri-Kansas City
Skills
- Customer Experience Leadership
- Team Development & Coaching
- Strategic Problem Solving & Decision Making
- Social Listening & Brand Reputation Management
Timeline
Senior Supervisor
RTS Financial Service, Inc.
09.2021 - Current
Team Supervisor
RTS Financial Service, Inc.
10.2020 - 09.2021
Team Coordinator
RTS Financial Service, Inc.
10.2020 - 09.2021
Account Representative
RTS Financial Service, Inc.
02.2018 - 10.2020
Bachelor of Business Administration - Finance and Marketing Emphasis
University of Missouri-Kansas City