Alexander Diehl
Summary
Dynamic and reliable professional with a proven track record at F.E.B Distributing Co., excelling in visual merchandising and stock replenishment. Leveraged strong active listening skills to enhance customer satisfaction and drive sales through effective product displays. Committed to maintaining optimal inventory levels and improving store appearance for an elevated shopping experience.
Offering strong foundation in organizational skills and eagerness to learn and develop in merchandising environment. Brings understanding of retail operations and ability to quickly grasp visual merchandising principles. Ready to use and develop creative problem-solving and customer service skills in any role.
Bringing highly organized and proactive approach with keen eye for detail and passion for visual presentation. Adept at understanding market trends and consumer behavior, with strong skills in inventory management and merchandising strategy. Poised to drive sales growth and enhance product visibility through innovative merchandising techniques.
Overview
3
3
years of professional experience
Work History
Merchandiser
F.E.B Distributing Co.
04.2024 - 01.2025
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Customer Service Representative
SUBWAY®Restaurants
11.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Field Technician Supervisor
Stevenson Consulting
06.2022 - 06.2023
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Delivered high-quality work by diligently following standard operating procedures.
Education
High School Diploma -
Saint Martin Highschool
11300 Yellow Jacket Road, Ocean Springs, MS 3956405-2022
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Maintaining stock levels
- Stock replenishment
- Active listener
- Merchandise planning
- Visual merchandising
- Pricing and signage updates
Timeline
Merchandiser
F.E.B Distributing Co.
04.2024 - 01.2025
Customer Service Representative
SUBWAY®Restaurants
11.2023 - 03.2024
Field Technician Supervisor
Stevenson Consulting
06.2022 - 06.2023
High School Diploma -
Saint Martin Highschool
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