Alexander Divizio

-Site visits to key accounts to perform troubleshooting techniques to repair and/or replace or order parts as needed to keep equipment operational

-Average 3-6 sites on any given day

-Repaired various equipment including but not limited to food processing, cooking, bakery, deli, hood ventilation systems, electric motors, floor scrubbers, man lifts, commercial saws, and gearbox rebuilds

-Responsible for keeping all equipment up to OEM standards and customer satisfaction

-Responsible for equipment PM's, installations, equipment changeout, equipment training and manufacturer upgrades

-Sent to sites to complete failed and/or missed diagnosed repairs from previous technicians under direction of DSM

-Managed truck inventory, routine truck maintenance and truck appearance

-Responsible for after hours service calls as well as weekend on call duties

-Visited multiple sites to troubleshoot, repair and replace parts on various makes of commercial pizza, convection and conventional ovens

-Serviced ovens to company standards and customer satisfaction

-In down time, performed shop service and helped in rebuilding and refurbishing commercial pizza ovens

-Responsible for maintaining service vehicles routine maintenance

-Responsible for weekends and on call duties

-Multiple daily site visits to restaurants, grocery stores and meat packing plants to diagnose, service, repair and replace parts as needed to keep equipment operational, safe and USDA satisfactory

-Managed a strict PM schedule to service meat slicers , meat grinders, tenderizers and packaging equipment

-Maintained service logs of said services

-Responsible for all parts inventory, truck maintenance and appearance

-Provided shop help when needed rebuilding, repairing or refurbishing equipment for floor sales

-Specialized in running anywhere from 4 to 7 service calls daily to restaurants, schools, corporations and convention centers, servicing any and all types of food prep and cooking equipment

-Utilized multiple skills in new builds installing new and used equipment, in addition to running power source to equipment

-Performed water and gas hook ups followed by energizing equipment, checking calibrations and performance to manufacturer guidelines

-Fabricated as needed to fit equipment to operate safely and to code

-Maintained warranty service throughout expiration and continued customer service after warranty has expired

-Responsible for checking in shipment of electronic produce scales, setting scales up to manufacturer specifications to include assembly, calibration and ready them for installation

-Travel to scheduled site, install mounting brackets, scales and wire accordingly

-Train personnel on scale usage, maintenance and troubleshooting

-This was performed at all leading grocery stores in Chicago at that time totaling approximately 75 locations

-Extended service after warranty expiration

-Had close customer relations via phone with customer equipment issues and resolutions

-Performed shop help on food prep, cooking and packaging equipmen

-Maintained vehicle maintenance and appearance