Alexander Donovan
Sterling,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals. A personable business professional bringing a successful 5-year career in healthcare sales roles within large and fast-paced businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Business Analyst Consultant
SASMI - Sheet Metal Workers Union National Pension
01.2019 - Current
- Collaborated with stakeholders to define project objectives and criteria.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into SAMSI’s web portal and Retiree WEX portals.
- Benefits oversight for union locals in Florida, Georgia, Michigan, North Carolina, Ohio, South Carolina, Tennessee and West Virginia.
- Directing outreach with leaders of union locals and members regarding benefits.
- Received 98.2% correct rating from the IRS by implementing plan changes to ensure federal and state legal compliance e.g., FLSA, Sec 125, ERISA, 409A, HIPAA, etc.
- Coordinating with SAMSI sales/senior marketing teams and leveraged account knowledge to facilitate expansion in membership.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Claims Benefit Specialist
SASMI - Sheet Metal Workers Union National Pension
05.2018 - 12.2018
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Met 100% personal retention with customer support and customer success
Education
Bachelor of Science - History And Philosophy of Science And Technology
Virginia Commonwealth University
Richmond, VA12.2014
Skills
- Microsoft Office Suite
- Customer Targeting
- Operations Management
- Consulting
- Project Documentation
- Customer Relations
- Salesforce
- ZoomInfo
- SalesNavigator
- Slack
- Microsoft Teams
- Microsoft 365 suite
- OnBase/WEX/HCRA benefits system
Certification
- Oracle Cloud Infrastructure Foundations 2023 Associate
- Oracle Cloud Data Management Foundations 2023 Associate
- Licensed HIPAA Analyst
Timeline
Lead Business Analyst Consultant
SASMI - Sheet Metal Workers Union National Pension
01.2019 - Current
Claims Benefit Specialist
SASMI - Sheet Metal Workers Union National Pension
05.2018 - 12.2018
Bachelor of Science - History And Philosophy of Science And Technology
Virginia Commonwealth University
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