Alexander Dudzik
Pittsburgh,PA
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed communication skills and finesse handling front office operations.
Overview
8
8
years of professional experience
Work History
Front End Operations Supervisor
Relax Organic Salon
03.2016 - Current
- Enhanced customer satisfaction by efficiently managing front end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service, resulting in increased customer flow and reduced wait times.
- Optimized scheduling of staff to ensure adequate coverage during peak hours, minimizing customer wait times.
- Monitored inventory levels to maintain optimal stock availability while reducing excess waste and shrinkage.
- Implemented loss prevention strategies, effectively decreasing instances of theft and fraud in the store.
- Maintained a clean and organized front end area, ensuring a pleasant shopping experience for customers.
- Managed cash handling procedures such as reconciliation of tills, preparing bank deposits, and overseeing cashiers'' accuracy in transactions.
- Assisted with merchandising initiatives to promote high-selling items at the front end displays, boosting revenue generation.
- Provided exceptional customer service through active listening, problem-solving skills, and maintaining composure under pressure situations.
- Monitored cash drawers in checkout station to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained transaction security by verifying payment cards against identification.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained newly hired sales team in upselling techniques.
Sales Associate and Key Holder
Jouneys
11.2018 - 07.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Researched issues to obtain appropriate answers to customer inquiries.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
No Degree - Theater Arts
The University of The Arts
Philadelphia, PAHigh School Diploma -
Lincoln Park Performing Arts Cs
Midland, PA06.2015
Skills
- Customer service focus
- Effective communication
- Adaptability and flexibility
- Attention to detail
- Organizational skills
- Administrative Support
- Word Processing
- Cash Handling
- Order Management
- Listening Skills
- Inventory and Stocking
Accomplishments
National Honor Society: High School
Deans List: College
References
References available upon request.
Timeline
Sales Associate and Key Holder
Jouneys
11.2018 - 07.2019
Front End Operations Supervisor
Relax Organic Salon
03.2016 - Current
No Degree - Theater Arts
The University of The Arts
High School Diploma -
Lincoln Park Performing Arts Cs
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