Alexander C. Duncan
Summary
Proven Sales Representative at Medtronic Spine and Biologic, adept in strategic planning and superior communication. I've excelled in relationship building and account management across multiple high-stakes environments. Demonstrated expertise in customer relations and staff training, significantly enhancing operational efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
Spine Sales Representative
Medtronic Spine and Biologics
08.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Generated additional sales opportunities with upselling and cross-selling techniques
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management
- Exceeded sales targets through effective planning and goal setting
- Built relationships with customers and OR staff to promote long term business growth
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
Associate Sales Representative (ASR)
Medtronic Spine And Biologics
08.2019 - 08.2023
- Medtronic Spine and Biologic, Midwestern Medical - Distributorship. I assisted at Mercy Joplin, Freeman in Joplin, Mercy Ortho and Mercy Springfield while consistently providing service at Cox Health
- Provided a vast offering of implantation and biologics for an array of spine corrections and fusions
- Set, organize, and maintain the large quantity of instruments and tools that we use during surgery for each implant system
- Facilitate and maintain active and timely communication with our sterile processing team in order to ensure smooth procedures
- Evaluate inventory and delivery needs daily, optimizing strategies to meet customer demands and source products and instrumentation for surgery
- Maintain an active and current surgery dates calendar with procedure details including instrument needs, implant needs, and patient specific request
Onsite Specialist Team Lead, CRCST
Stryker Corporation
10.2016 - 08.2019
- Utilized a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management
- Anticipated related device needs the O.R. staff and surgeon needed during surgical procedures
- Worked with surgeons, O.R. personnel, Central Processing, Materials Management and all other related personnel within the hospital
- Maintained up-to-date account information to ensure continuous high levels of service within Cox South
- Able to analyze and resolve both routine and non-routine product issues expediently using independent judgment
- Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques
Logistics Broker
Prime Inc.
01.2014 - 2016
- As a Logistics Broker, I sold excess and dedicated freight to third party carriers outside of the Prime fleet
- Developed and managed business relationships
- Built and maintained dedicated carriers for specific transportation lanes
- Evaluated and solved problems daily
Education
Bachelor of Arts - General Studies; Emphasis In Business Communications, Marketing And Management.
University of Missouri
Columbia, MOSkills
- Superior Communication skills
- Relationship Building
- Account management
- Strategic Planning
- Customer Relations
- Tactical Sales
Timeline
Spine Sales Representative
Medtronic Spine and Biologics
08.2023 - Current
Associate Sales Representative (ASR)
Medtronic Spine And Biologics
08.2019 - 08.2023
Onsite Specialist Team Lead, CRCST
Stryker Corporation
10.2016 - 08.2019
Logistics Broker
Prime Inc.
01.2014 - 2016
Bachelor of Arts - General Studies; Emphasis In Business Communications, Marketing And Management.
University of Missouri
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