Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander Dutra Africano

Westport,MA

Summary

Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

9
9
years of professional experience

Work History

Operations Manager & Sales Representative

South Coast Entertainment MA
02.2022 - 08.2025
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Negotiated prices, terms of sales and service agreements.
  • Built relationships with customers and community to promote long term business growth.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Presented professional image consistent with company's brand values.
  • Contributed to event marketing, sales and brand promotion.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Recorded accurate and efficient records in customer database.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Contributed to team objectives in fast-paced environment.

Crew Leader/ Truck Driver

Long Moving
02.2022 - 06.2023
  • Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Established and enforced policies and procedures to maintain high standards of work.
  • Discussed daily work requirements with crew and assigned
    skills-based tasks to enable completion of work.
  • Settled crew member disputes by addressing problems quickly and
    providing successful mediation.
  • Pitched in to help with various job tasks, fill in for sick employees
    and complete projects.
  • Helped large volume of customers every day with positive attitude
    and focus on customer satisfaction

Soccer Director & Youth Sports Coach

Longplex Family & Sports Center
08.2021 - 02.2022
  • Officiated at sporting events, games, or competitions to maintain
    standards of play and verify observed game rules.
  • Conferred with other sporting officials, coaches, players and facility
    managers to provide information, coordinate activities, and discuss
    problems.
  • Assisted in developing marketing materials to promote coaching
    services.Contacted customers and prospects to generate new
    business to achieve company growth goals.

Soccer Referee/ Busser/ Line Cook/ Camp Counselor

Various Employers
12.2016 - 12.2020

Education

Westport High School
Westport, MA
06-2019

Skills

  • Operations management
  • Client relationships
  • Team leadership
  • Staff management
  • Customer relationship management (CRM)
  • Corporate partnerships
  • Consultative sales
  • Product and service knowledge
  • Prospecting skills
  • Complex Problem-solving
  • Sales presentations
  • Sales funnel management

Timeline

Operations Manager & Sales Representative

South Coast Entertainment MA
02.2022 - 08.2025

Crew Leader/ Truck Driver

Long Moving
02.2022 - 06.2023

Soccer Director & Youth Sports Coach

Longplex Family & Sports Center
08.2021 - 02.2022

Soccer Referee/ Busser/ Line Cook/ Camp Counselor

Various Employers
12.2016 - 12.2020

Westport High School

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