Alexander Edmund
Springfield,MO
Summary
Dynamic Member Advocate at Syab with a proven track record in enhancing member satisfaction through effective problem-solving and cross-cultural communication. Skilled in team collaboration and relationship building, I successfully facilitated on boarding processes and streamlined communication, contributing to a positive work environment and improved operational efficiency.
Skilled in delivering exceptional support and fostering positive relationships in customer-focused environment. Developed expertise in understanding and addressing member needs, effectively resolving issues, and guiding members through complex processes. Seeking to transition into new field and leverage these transferable skills to make significant impact.
Overview
2
2
years of professional experience
Work History
Member Advocate
Syab
06.2023 - Current
- Assisted members with inquiries, ensuring prompt and accurate responses.
- Provided support in resolving member issues, enhancing satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline communication processes.
- Maintained up-to-date knowledge of products and services to assist members effectively.
- Facilitated onboarding processes for new members, ensuring smooth transitions.
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
- Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
- Participated in regular team meetings, sharing insights gained from daily interactions with members to benefit overall operations.
Teacher’s Assistant
Department Of Education
04.2025 - 07.2025
- Supported classroom activities by preparing materials and resources for lessons.
- Assisted in managing student behavior, fostering a positive learning environment.
- Collaborated with teachers to implement lesson plans and instructional strategies.
- Monitored student progress and provided feedback to enhance learning outcomes.
- Organized classroom supplies and maintained an orderly environment for students.
- Engaged with students during individual or group activities to encourage participation.
- Implemented classroom routines and procedures to ensure smooth operations.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Assisted lead teacher in developing engaging lesson plans and instructional materials.
- Supported classroom management by facilitating a positive learning environment for students.
- Implemented individual student progress tracking to enhance educational outcomes.
Education
Associate of Science - Computer Science
Ozark Technical Community College
Springfield, MO05-2026
Skills
- Cross-cultural communication
- Assertiveness
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- Verbal and written communication
- Relationship building
Timeline
Teacher’s Assistant
Department Of Education
04.2025 - 07.2025
Member Advocate
Syab
06.2023 - Current
Associate of Science - Computer Science
Ozark Technical Community College