Alexander Ellis
Troy,MI
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
17
17
years of professional experience
Work History
Director of Billing
IOA
11.2025 - Current
- Managed billing operations, ensuring accuracy and compliance with financial regulations.
- Led initiatives to streamline invoicing processes, reducing errors and improving turnaround times.
- Developed and implemented training programs for billing staff, enhancing team efficiency and knowledge retention.
- Analyzed billing discrepancies, resolving issues promptly to maintain customer satisfaction and trust.
Operations Director
Centria Healthcare
07.2024 - 11.2025
- Achieved significant increase in overall client participation.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Provided guidance and support to team members while ensuring that they adhere to established standards.
- Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Streamlined operational workflows to enhance service delivery and improve patient outcomes.
Patient Financial Services Manager
Centria Healthcare
07.2023 - 07.2024
- Ensuring patient collections meet or exceed budget targets.
- Ensuring clients are informed of their likely financial responsibilities, and offering flexible payment options before services are rendered.
- Communicating with Operations and Clinical teams on how to move forward with certain cases, and how to resolve patient payment issues when they arise.
- Mentoring junior team members by sharing knowledge, expertise, and offering guidance.
- Fostering a culture of teamwork within the department through clear communication, recognition efforts, and encouraging collaboration among staff members.
Team Lead - Authorization and Insurance Department
Centria Healthcare
05.2020 - 07.2023
- Co-leading a group of 13 individuals, with 4 directly reporting to me.
- Securing authorizations for ABA-related services for 600 cases per week, and communicating with Senior Operations and Clinical Teams if and when issues arise.
- Recognized for outstanding contributions.
- Set clear expectations for team members regarding their responsibilities.
- Conducted performance reviews for team members.
Senior Client Service Manager
Centria Healthcare
06.2018 - 05.2020
- Led client relationship management initiatives to enhance satisfaction and retention.
- Developed and implemented training programs for new client service staff.
- Streamlined communication processes between clients and internal teams to improve response times.
- Analyzed feedback data to identify trends and drive service improvements.
Account Manager
Coca-Cola
08.2008 - 06.2018
- Cultivated strong client relationships to drive satisfaction and retention.
- Developed strategic account plans to meet client needs and business objectives.
- Led cross-functional teams to ensure timely project deliverables and solutions.
- Analyzed market trends to identify growth opportunities for client accounts.
- Negotiated contracts and pricing agreements to achieve favorable terms for clients.
- Monitored account performance metrics, providing insights for continuous improvement initiatives.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Education
Bachelor of Business Administration - Marketing
Baker College
Clinton Township, MI05-2017
Skills
- Project management
- Financial analysis
- Client relationship management
- Team leadership
- Performance management
- Process improvement
- Mentoring team members
- Cross-functional collaboration
- Issue resolution
- Effective communication
- Department oversight
- Proficient in MS Office (Word, Excel, PowerPoint)
- Critical thinking
- Customer Service
Timeline
Director of Billing
IOA
11.2025 - Current
Operations Director
Centria Healthcare
07.2024 - 11.2025
Patient Financial Services Manager
Centria Healthcare
07.2023 - 07.2024
Team Lead - Authorization and Insurance Department
Centria Healthcare
05.2020 - 07.2023
Senior Client Service Manager
Centria Healthcare
06.2018 - 05.2020
Account Manager
Coca-Cola
08.2008 - 06.2018
Bachelor of Business Administration - Marketing
Baker College