Alexander Facunla
Murfreesboro,TN
Summary
- Dynamic professional armed Gaurd with a proven track record at JRM, adept in public safety and enhancing customer satisfaction. Leveraged body armor knowledge and guest relations expertise to elevate security measures and front-of-house operations. Achieved significant improvements in safety protocols, demonstrating exceptional judgment and interpersonal skills.
- Seasoned FOH Manager with robust background in front-of-house management, ensuring seamless operations and exceptional guest experiences. Successfully implemented strategies to enhance customer satisfaction and staff efficiency. Demonstrated expertise in staff training and conflict resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
FOH Manager
Sabaidee Cafe
08.2019 - 08.2023
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Armed Security Officer
JRM
08.2023 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
Education
Highschool Diploma -
Riverdale High
Murfreesboro, TN05.2019
Skills
- Body armor usage
- Public safety
- Guest relations
- POS systems
- Inventory management
- Sales
Certification
- Armed security license
- Dallas Law
- Non-lethals
- CPR
Timeline
Armed Security Officer
JRM
08.2023 - Current
FOH Manager
Sabaidee Cafe
08.2019 - 08.2023
Highschool Diploma -
Riverdale High