Summary
Overview
Work History
Education
Skills
Timeline
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Alex Felix

Las Vegas,NEVADA

Summary

Proven problem-solver and customer service expert, excelled at Best Buy by boosting customer
satisfaction and consistently achieving sales targets. Skilled in hardware and software installation, adept
at multitasking and leveraging technical knowledge to diagnose and resolve client issues efficiently.
Enhanced team knowledge through self-motivated learning and teaching

Overview

5
5
years of professional experience

Work History

GeekSquad Repair Agent

Best Buy
Las Vegas, NV
01.2024 - Current
  • Perform hardware and software support in installing hard drives, CPU, GPU, RAM, Network cards, office 365, and Anti-viruses
  • Identify, troubleshoot, and resolve computer/mobile/printer issues
  • Create documentation on work orders to ensure checked in devices are set with appropriate notes to resolve client issues and timely completion

GeekSquad Consultation Agent

Best Buy
Las Vegas, NV
09.2021 - 01.2024
  • Diagnosed and performed quick repairs or recommend solutions for clients regarding their personal products
  • Troubleshoot software/hardware issues; solve in a 20-minute window if possible
  • Used problem solving skills and technical knowledge to quickly
    diagnose and determine causes of various client issues

Sales Associate

Best Buy
Las Vegas, NV
10.2020 - 09.2021
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Recommended, selected and located merchandise based on customer desires.

Education

High School Diploma -

Cheyenne High School
Las Vegas, NV
09-2017

Skills

  • Hardware installation
  • Software troubleshooting
  • Technical documentation
  • Customer support

Timeline

GeekSquad Repair Agent

Best Buy
01.2024 - Current

GeekSquad Consultation Agent

Best Buy
09.2021 - 01.2024

Sales Associate

Best Buy
10.2020 - 09.2021

High School Diploma -

Cheyenne High School

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