Alexander Ferreira
Dallas,TX
Summary
Accomplished professional with robust experience in sales, customer service, and project management, complemented by a proven track record in enhancing customer experiences and maximizing product value. Demonstrated expertise in leading customer success initiatives, fostering client growth, and driving significant revenue increases. Adept at collaborating with cross-functional teams to deliver innovative solutions and strengthen client relationships.
Overview
5
5
years of professional experience
Work History
Mid Market Account Executive
Darktrace
Dallas, TX
01.2023 - 06.2024
- Spearheaded AI and machine learning presentations, significantly contributing to 30% year-over-year revenue growth through strategic account management and retention initiatives.
- Forged and cultivated relationships with key clients, boosting upsell and cross-sell opportunities by 30%.
- Top 3 on high-performing sales team, achieving 30% increase in annual revenue through strategic account acquisition and effective client retention strategies.
- Collaborated with technical team to tailor Darktrace's cybersecurity solutions to meet specific needs of clients.
- Conducted product demonstrations and delivered persuasive presentations to C-level executives and IT teams.
- Partnered with technical teams to customize cybersecurity solutions, enhancing client satisfaction and product alignment with business needs.
Mid Market Account Executive
Seasoned
San Francisco, CA
01.2022 - 01.2023
- Seasoned 2.0 - Remote
- Innovated sales cycles for recruitment technology, leading to 21% performance increase and $1M in additional revenue.
- Developed sales cycle for multiple location units providing recruitment technology specific to restaurant industry
- Generated mid-market and enterprise leads to pass on to appropriate colleagues resulting in increase in group sales business
- Generated valuable leads and provided clients with software best practices, reducing churn and expanding account growth.
- Exceptional relationship-building and networking skills, cultivating long-term partnerships with mid-market clients.
- Brought in on average 13 accounts per month and exceeded my monthly month over month
- Orchestrated turnaround of mid-market segment customer engagement model, leading to 30% improvement in customer satisfaction scores.
Customer Service Manager
INTUIT
PLANO, TX
11.2019 - 12.2021
- Costumer Service Manager Providing Quick Books solutions to enterprise and mid-market customers
- Managed 60+ B2B client portfolios, resulting in 25% increase in customer retention and 20% revenue increase from existing accounts.
- Built and maintained strong relationships with clients, serving as their primary point of contact and advocate within company.
- Conduct regular check-ins and business reviews to analyze client data, identify areas for improvement, and provide strategic recommendations for financial growth.
- Collaborate with product development team to address and resolve customer issues and feature requests.
- Achieved 25% increase in customer retention rates through proactive client engagement and support.
- Worked closely with sales team to identify upsell and cross-sell opportunities, resulting in 20% increase in revenue from existing clients.
- Proven ability to proactively manage and nurture client relationships, ensuring their success and satisfaction.
- Skilled in analyzing customer data to identify opportunities for growth and provide data-driven recommendations.
Education
BBA - Marketing
Texas State University
San Marcos, TX05.2016
Skills
- Territory Management
- Project Management
- Marketing
- Social Media Management
- Sales &Customer Service
- (SEO) B2C / B2B
- SalesForce
- Sales Operations
- Consultative selling
- Market research
- Account Management
- Strategic Planning
- Client relationship management
- Presentation and communication skills\
- Account Acquisition
- Brand Marketing
- Competitor analysis
- Pipeline Management
Timeline
Mid Market Account Executive
Darktrace
01.2023 - 06.2024
Mid Market Account Executive
Seasoned
01.2022 - 01.2023
Customer Service Manager
INTUIT
11.2019 - 12.2021
BBA - Marketing
Texas State University