Alexander Fic
Sarasota
Summary
High-performing individual recognized for consistent highly rated work at Sarasota Memorial Hospital, excelling in patient communication, order processing and inventory management. Recognized for enhancing meal service efficiency and fostering team collaboration, while ensuring adherence to dietary guidelines. Committed to delivering exceptional customer service and addressing complex nutritional needs with empathy and precision.
Overview
4
4
years of professional experience
Work History
Nutrition Technician
Sarasota Memorial Hospital
Sarasota
06.2024 - Current
- Ensures timely and accurate distribution of patient menu tickets for each meal period.
- Tailors patient menu tickets for all meals and nourishments based on physician-prescribed diets through call center or standard service
- Directs patients with special needs to registered dietitian for specialized care
- Coordinates food service operations with nursing staff for patient care.
- Guides patients through nutrition guidelines and dietary restrictions.
- Records patient dietary preferences and meal selections accurately.
- Supports kitchen staff in food preparation and service tasks.
- Responds promptly to inquiries from medical staff concerning nutritional issues or concerns.
- Participates in various team meetings regarding nutrition services initiatives or programs.
- Carries out essential food service responsibilities such as replenishing supplies, organizing trays, and maintaining cleanliness of equipment.
- Advises staff members on proper techniques for preparing meals according to dietary guidelines.
- Guides individuals in food selection, preparation or menu planning based upon nutritional needs.
Nutrition Services Attendant
Sarasota Memorial Hospital
Sarasota
05.2024 - 06.2024
- Prepared and assembled meals according to dietary guidelines for patients.
- Delivered food trays to patient rooms ensuring timely service.
- Maintained cleanliness and organization of kitchen and dining areas.
- Collaborated with dietary staff to address patient food preferences.
- Followed safety protocols for food handling and sanitation practices.
- Participated in training new staff on nutrition service procedures.
- Communicated effectively with team members to ensure smooth operations.
- Ensured that all food safety regulations were followed at all times.
- Provided information about menu items to customers when asked.
- Prepared and served meals for patients according to dietary requirements.
- Communicated effectively with coworkers regarding changes in menu offerings or customer requests.
- Tracked orders using computer systems for accuracy and timeliness of delivery.
- Disposed of waste materials properly according to health regulations.
- Delivered meals to patients' rooms when requested by nursing staff.
- Adhered to strict hygiene standards while handling food products.
- Organized food items in kitchen storage areas and rotated stock as necessary.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Made meals in accordance with company standards and requirements.
- Collaborated with team to deliver timely service of items.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Rotated inventory to reduce waste and optimize freshness.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Hospitality Student
Sarasota Memorial Hospital
Sarasota
06.2022 - 05.2024
- Prepared and assembled meals according to dietary guidelines for patients.
- Delivered food trays to patient rooms ensuring timely service.
- Collaborated with dietary staff to address patient food preferences.
- Participated in training new staff on nutrition service procedures.
- Communicated effectively with team members to ensure smooth operations.
- Provided information about menu items to customers when asked.
- Communicated effectively with coworkers regarding changes in menu offerings or customer requests.
- Tracked orders using computer systems for accuracy and timeliness of delivery.
- Organized food items in kitchen storage areas and rotated stock as necessary.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Collaborated with team to deliver timely service of items.
Sales Associate
Smoothie King
Sarasota
10.2021 - 05.2022
- Provided excellent customer service by greeting and assisting guests promptly.
- Operated blenders and other equipment to prepare smoothies efficiently.
- Maintained cleanliness and organization of work areas throughout the shift.
- Stocked inventory and ensured product availability for customer orders.
- Assisted in training new associates on operational procedures and customer service techniques.
- Resolved customer complaints and issues in a professional manner.
- Promoted new menu items to enhance customer experience and satisfaction.
- Collaborated with team members to streamline daily operations and improve workflow.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Provided leadership and guidance to team members as needed.
- Managed closing procedures to ensure accurate financial transactions.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
Education
Associate of Arts -
State College of Florida
Bradenton, FL12-2024
High School Diploma -
Booker High School
Sarasota, FL05-2022
Bachelor of Science - Public Safety And Emergency Management
State College of Florida
Bradenton, FLSkills
- Patient communication
- Customer service
- Team collaboration
- Time management
- Inventory management
- Relationship building
- Reliability and punctuality
- Register operation
- Problem-solving
- Patience and empathy
- Order processing
- Customer feedback management
- Complex Problem-solving
- Multitasking
- Inventory tracking
- Adaptability and resiliencen,
Languages
English
Native/ Bilingual
Hearing Loss
- Has double sided hearing implants. Oticon Medical Sentio on the left side and Cochlear BAHA on the right.
References
References available upon request.
Timeline
Nutrition Technician
Sarasota Memorial Hospital
06.2024 - Current
Nutrition Services Attendant
Sarasota Memorial Hospital
05.2024 - 06.2024
Hospitality Student
Sarasota Memorial Hospital
06.2022 - 05.2024
Sales Associate
Smoothie King
10.2021 - 05.2022
Associate of Arts -
State College of Florida
High School Diploma -
Booker High School
Bachelor of Science - Public Safety And Emergency Management
State College of Florida