Alexander Fisher
IT Technician
San Antonio,TX
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
HPOne-5250 Prue Rd Suite 525 San Antonio, TX 78240
06.2023 - 12.2023
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Streamlined IT processes by implementing effective troubleshooting techniques for common problems.
- Reduced downtime with proactive system maintenance and regular software updates.
- Enhanced user productivity, training employees on the use of new applications and system features.
- Effectively managed inventory of IT assets, reducing overall costs by tracking equipment usage and recommending necessary replacements or upgrades when appropriate.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
IT Technical Support Specialist
South Texas Pizza-1277 NE Loop 410 San Antonio, TX
01.2018 - 03.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Configured hardware and granted system permissions to new employees.
- Submitted service tickets for equipment maintenance requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and wired networks.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Streamlined IT processes for increased efficiency and reduced downtime.
General Manager in Training
South Texas Pizza
09.2017 - 01.2018
- Collaborated with assistant managers to open and close my Dominos restaurant, handle large transactions and manage inventory.
- Maintained cleanliness and organization of restaurant workspace, working closely with employees to systemize tasks.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Promoted positive customer experience through day-to-day supervision and management of my restaurant.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
Education
Associate of Science - Computer Science Cybersecurity
Liberty University
Lynchburg, VA12.2025
Skills
- Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools
- Administers information technology (IT) principles, methods, and security products to protect and maintain the availability, integrity, confidentiality, and accountability of information system resources
- Implements and advises on IT security policies and procedures to ensure the protection of information transmitted from installation using Local Area Networks (LAN), Wide Area Networks (WAN)
- End-User Account Management
- Hardware Diagnostics
- Hardware Troubleshooting
- User Account Management
- Technical Documentation
- Technical Support Expertise
- System Configuration
- Vendor Relations
- Interpersonal Skills
- Mobile Device Support
Certification
- Google Technical Support Fundamentals Training - 4-13-22
- Google Computer Networking Training - 10-16-22
- Google General Operating Systems Training - 10-23-22
- Google System Administration and IT Infrastructure Training - 10-28-22
Timeline
Desktop Support Technician
HPOne-5250 Prue Rd Suite 525 San Antonio, TX 78240
06.2023 - 12.2023
IT Technical Support Specialist
South Texas Pizza-1277 NE Loop 410 San Antonio, TX
01.2018 - 03.2023
General Manager in Training
South Texas Pizza
09.2017 - 01.2018
Associate of Science - Computer Science Cybersecurity
Liberty University
- Google Technical Support Fundamentals Training - 4-13-22
- Google Computer Networking Training - 10-16-22
- Google General Operating Systems Training - 10-23-22
- Google System Administration and IT Infrastructure Training - 10-28-22
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