Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander Fliehe

Humboldt,IA

Summary

Adept at waste management and customer service, I enhanced satisfaction levels and streamlined operations at Cressman. My ability to multitask and communicate effectively, coupled with expertise in truck driving and mechanical troubleshooting, significantly contributed to operational efficiencies, achieving a notable increase in route efficiency.

Overview

4
4
years of professional experience

Work History

Trash Truck Driver

Cressman
11.2023 - 08.2024
  • Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
  • Attended and participated in scheduled training programs, briefings and meetings required by company or assigned by supervisor.
  • Worked closely with supervisors to improve route efficiencies and identify best practices.
  • Verified assigned truck fully-fueled and safe to operate and required paperwork on board before leaving yard.
  • Positioned and returned container on customer's property with lids and doors properly replaced and containers located without risk of obstruction traffic flow or driveway entrances.
  • Operated heavy machinery to load, transport, and dispose of solid waste in designated facilities.
  • Ensured compliance with local waste disposal regulations while transporting refuse to appropriate facilities.
  • Enhanced customer satisfaction through timely and professional waste removal services.
  • Maintained a clean and safe work environment with thorough vehicle inspections and adherence to safety protocols.
  • Refueled trucks and added other necessary fluids such as oil and hydraulic fluid.
  • Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
  • Dismounted garbage trucks to collect garbage and guide driver in reversing in tight spaces.
  • Operated lift gate and other devices properly to safely unload materials.
  • Drove carefully through residential neighborhoods, watching out for parked vehicles and people.
  • Inspected collection truck for mechanical problems before use and reported mechanical problems to supervisor.
  • Performed routine maintenance on collection truck and other equipment.
  • Observed other vehicles and pedestrians around collection truck to keep safe distance.

Cashier

Circle K
07.2023 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Key Holder

Dollar General Store
07.2021 - 06.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
  • Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Monitored and reported on sales trends, providing valuable insights for inventory management.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
  • Conducted regular product trainings for staff, boosting their confidence and sales capabilities.
  • Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
  • Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Pizza Maker

Papa Johns
10.2020 - 07.2021
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
  • Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
  • Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
  • Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
  • Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
  • Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
  • Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Upheld brand reputation through consistently producing visually appealing pizzas that met company presentation standards.
  • Resolved any kitchen issues swiftly, minimizing disruption to service.
  • Kept abreast of latest trends in pizza and Italian cuisine, enhancing menu diversity.
  • Mastered use of pizza oven, resulting in perfectly baked pizzas each time.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Followed company recipes and production standards to satisfy customers.
  • Trained and assisted new kitchen staff members.

Education

No Degree - GED

Iowa Central Community College
Fort Dodge, IA
03-2023

Skills

  • Dumpster Collection
  • Waste disposal
  • Customer Service
  • Reliable and Dependable
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Active Listening
  • Effective Communication
  • Heavy Lifting
  • Equipment Sanitation
  • Relationship Building
  • Self Motivation
  • Mechanical Troubleshooting
  • Professionalism
  • Waste Management
  • Truck Driving

Timeline

Trash Truck Driver

Cressman
11.2023 - 08.2024

Cashier

Circle K
07.2023 - 11.2023

Key Holder

Dollar General Store
07.2021 - 06.2023

Pizza Maker

Papa Johns
10.2020 - 07.2021

No Degree - GED

Iowa Central Community College

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Alexander Fliehe