Alexander Flores
Brighton,CO
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatcher
South Metro Fire Rescue Authority
09.2023 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as fire, and EMS while tracking data in real-time environments.
- Followed established protocols for professional handling of emergency situations.
- Monitored Fire radios to provide assistance to responding personnel.
Volunteer Firefighter
Strasburg Fire Protection District
01.2022 - Current
- Serving the I-70 Corridor covering citizens from Bennett, CO to Deer Trail, CO
- Responsible for interacting and caring for patients, administering first aid, and conducting emergent response management
- Maintaining close contact with dispatch to receive and share information about current status, equipment movements, and incoming personnel
- Collaborating with other emergency responders on scene to establish adequate fire suppression and patient/scene safety
- Documenting emergency calls and equipment maintenance to enable tracking history and maintain accurate records
Hourly Manager
Topgolf
07.2019 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed venue and monitored shift changes to uphold successful operations strategies and maximize business success
- Working with POS system to place orders, manage bills, and handle complimentary items
Fire Explorer
South Metro Fire Rescue Authority
09.2015 - 10.2021
- Training completed in basic EMS, fire behavior, CPR, and first responder
- Operated hoses, pumps, ladders, and other various firefighting equipment
- Completed training to stay in peak physical fitness and handle challenging tasks
Film Crew Lead
AMC Theatres
11.2016 - 06.2019
- Trained new employees on proper protocols and customer service standards
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Supervised creation of exciting merchandise displays to catch attention of theater patrons
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources
Education
No Degree - Emergency Medical Technician
Red Rocks Community College
Denver, CO08.2023
High School Diploma -
Standley Lake High School
Westminster, CO05.2019
Skills
- Ambulance Driving
- Incident Safety
- Emergency Communications
- Fire Suppression
- Map Reading
- Emergency Medical Treatment
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Time Management
- Team Leadership
- Performance Tracking and Evaluation
- Complex Problem-Solving
Certification
- EMT-B - Certified Emergency Medical Technician
- First Aid/CPR Certified
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- APCO Public Safety Telecommunicator
- APCO Fire Service Communications
- ICS 100
- ICS 200
- ICS 700
- ICS 800
Timeline
Dispatcher
South Metro Fire Rescue Authority
09.2023 - Current
Volunteer Firefighter
Strasburg Fire Protection District
01.2022 - Current
Hourly Manager
Topgolf
07.2019 - 09.2023
Film Crew Lead
AMC Theatres
11.2016 - 06.2019
Fire Explorer
South Metro Fire Rescue Authority
09.2015 - 10.2021
No Degree - Emergency Medical Technician
Red Rocks Community College
High School Diploma -
Standley Lake High School
- EMT-B - Certified Emergency Medical Technician
- First Aid/CPR Certified
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- APCO Public Safety Telecommunicator
- APCO Fire Service Communications
- ICS 100
- ICS 200
- ICS 700
- ICS 800