Alexander Flores
Rosemead,CA
Summary
Highly organized and results-driven Operations Supervisor with over a decade of expertise in overseeing operational functions in the storage industry. Proven track record of improving processes, optimizing workflows, and leading teams to achieve exceptional performance. Skilled in managing end-to-end operations, from resource allocation and scheduling to customer service and sales growth. Strong ability to drive efficiency, reduce costs, and enhance productivity in fast-paced environments. Adept at leading cross-functional teams and fostering a collaborative work culture to meet organizational objectives.
Overview
13
13
years of professional experience
Work History
Site Manager/Supervisor
Optivest Properties
07.2011 - Current
- Operational Leadership: Directed all daily site operations, ensuring adherence to organizational standards and operational goals
- Led initiatives to improve operational efficiency, streamline processes, and enhance service delivery
- Team Management: Managed a team of five employees, providing ongoing training, mentorship, and performance feedback
- Developed employees into high-performing team members through leadership, support, and career development opportunities
- Process Optimization: Identified opportunities for process improvements, implementing systems and workflows that increased operational efficiency and reduced costs
- Spearheaded efforts to streamline office functions and improve reporting accuracy
- Customer Service Excellence: Resolved escalated customer concerns promptly, maintaining a high level of client satisfaction
- Developed and enforced customer service best practices, resulting in positive client retention and feedback
- Sales Growth & Budget Management: Collaborated closely with the General Manager to manage budgets and forecast traffic and sales patterns
- Led initiatives to increase sales by double-digit percentages annually through targeted operational improvements and customer service enhancements
- Reporting & Compliance: Ensured timely completion of operational reports and compliance documentation, aligning all actions with company policies and regulatory requirements
- Employee Scheduling: Created and managed employee schedules, aligning staffing needs with peak operational hours and customer demand to ensure adequate coverage without overspending on labor
Education
Certificate - Automotive Technology
East Los Angeles College
Monterey Park, CA03.2008
Skills
- Operations Management
- Leadership & Team Development
- Process Improvement & Efficiency
- Customer Service & Retention
- Budgeting & Cost Control
- Strategic Planning
- Workforce Scheduling & Optimization
- Microsoft Office Suite (Excel, Word, Outlook)
Timeline
Site Manager/Supervisor
Optivest Properties
07.2011 - Current
Certificate - Automotive Technology
East Los Angeles College
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