Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexander Ford-Cox

McKinney,TX

Summary

Dynamic Regional Manager with over a decade of expertise in team leadership, sales management, and multi-site operations across the fitness, corporate, and hospitality sectors. Proven track record of driving revenue growth and cultivating high-performing teams while consistently delivering exceptional customer and member experiences. Skilled in coaching, overseeing complex operations, and efficiently resolving conflicts. Bilingual in English and Spanish, facilitating effective communication and collaboration within diverse teams and client bases.

Overview

12
12
years of professional experience

Work History

Regional Security Manager

Legacy VNYL, Peppersmash, Lava Cantina, Scruffy Duff's, Ringo's Pub
09.2017 - Current
  • Oversaw security operations across multiple high-volume venues.
  • Recruited, trained, and supervised security teams to maintain safety and compliance standards.
  • Implemented risk management strategies, reducing incidents while improving guest experiences.
  • De-escalated conflicts and managed crisis situations professionally under high pressure.
  • Part-Time
  • Supervised team of 3-12 security personnel during shift.

Sales Manager / Regional Manager

MD7
11.2024 - 08.2025
  • Directed regional sales operations, leading teams to consistently exceed revenue and acquisition goals.
  • Trained and coached staff on consultative sales techniques, improving conversion rates and client retention.
  • Oversaw KPIs, pipeline management, and market strategies to achieve sustained growth.
  • Built lasting client relationships, securing repeat business and referrals.
  • Led cross-functional teams to improve operational efficiencies and drive revenue growth.
  • Developed and executed sales strategies to enhance market penetration and customer engagement.
  • Analyzed market trends to identify new business opportunities and optimize sales performance.
  • Established and maintained operational standards for 3 locations.

Fraud Specialist 2 Supervisor

J.P. Morgan Chase
09.2022 - 10.2024
  • Supervised a team of analysts, ensuring compliance with federal and internal fraud regulations.
  • Provided coaching and performance reviews, improving accuracy and investigation efficiency.
  • Resolved escalated fraud cases, balancing risk mitigation with customer satisfaction.
  • Implemented process improvements that reduced investigation times and raised resolution rates.

Account Executive

PLS – Pittsburgh Logistics Services
06.2018 - 02.2019
    • Built and managed a portfolio of national accounts through proactive sales development.
    • Negotiated carrier contracts and provided end-to-end client service.

Sales Manager/General Manager / Regional Manager

Town Sports International – Boston Sports Club
05.2013 - 05.2016
  • Managed sales and service operations for multiple fitness club locations, driving membership and revenue growth.
  • Recruited, trained, and developed sales teams, improving overall performance and retention.
  • Implemented community outreach programs, building partnerships with local businesses and schools.
  • Led collection efforts on past-due accounts, improving financial performance.
  • Consistently ranked as a top-performing manager for membership growth and customer satisfaction.
  • Implemented CRM systems for streamlined lead tracking and enhanced customer relationship management.
  • Conducted regular performance reviews to ensure alignment with corporate sales goals and objectives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Established and maintained operational standards for 5 locations.

Education

Bachelor's Degree - Business Administration

Cambridge College
Cambridge, MA

Skills

  • Multi-Site Leadership & Training
  • Sales & Membership Growth
  • Fitness & Hospitality Management
  • Fraud & Risk Oversight
  • Operational Excellence & Compliance
  • Conflict Resolution & Coaching
  • Site visits

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Sales Manager / Regional Manager

MD7
11.2024 - 08.2025

Fraud Specialist 2 Supervisor

J.P. Morgan Chase
09.2022 - 10.2024

Account Executive

PLS – Pittsburgh Logistics Services
06.2018 - 02.2019

Regional Security Manager

Legacy VNYL, Peppersmash, Lava Cantina, Scruffy Duff's, Ringo's Pub
09.2017 - Current

Sales Manager/General Manager / Regional Manager

Town Sports International – Boston Sports Club
05.2013 - 05.2016

Bachelor's Degree - Business Administration

Cambridge College

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Alexander Ford-Cox