Alexander Frade
Cape Coral
Summary
Working in a variety of different work cultures varying from retail, office and hands-on labor has built me to be a very flexible and engaging employee. I'm extremely proficient in computers and have experience in handling multiple POS systems. Customer service has served as my background from my early days of working retail and to current day; Understanding customer needs comes to the forefront of my experience and empathizing with them to fulfill the most crucial basis in the customer interaction is what I absolutely excel at. I am not afraid to ask questions and apply different strategies that I may not be familiar with to both improve myself as an employee and as a team member.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
06.2022 - 03.2025
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Sales Representative
PINI Insurance
02.2020 - 05.2022
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
- Confer with clients to obtain and provide information when claims are made on a policy.
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
- Calculate premiums and establish payment method
Manager
Magnolia Best Buy
06.2013 - 01.2020
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Greet customers and ascertain what each customer wants or needs.
- Resolve customer complaints regarding sales and service.
- Interview, select, and train warehouse and supervisory personnel.
- Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
Education
Broward college - Computer Science, English Literature
Broward college
Davie, FL05.2025
Skills
- Customer service
- Communication skills
- Computer literacy
- Microsoft word
- Microsoft excel
- Documentation review
- Time management
Certification
- Licensed 220 Property/Casualty
Timeline
Delivery Driver
Amazon
06.2022 - 03.2025
Sales Representative
PINI Insurance
02.2020 - 05.2022
Manager
Magnolia Best Buy
06.2013 - 01.2020
Broward college - Computer Science, English Literature
Broward college
Similar Profiles
Clinton HickmanClinton Hickman
Sr. Employee Relations/HR Investigator at AmazonSr. Employee Relations/HR Investigator at Amazon
Emerson SAINT LOUISEmerson SAINT LOUIS
Membre d'équipe entrepot ABE8 at AMAZONMembre d'équipe entrepot ABE8 at AMAZON
Dorina AntonDorina Anton
Customer Service Analyst L3 at AmazonCustomer Service Analyst L3 at Amazon
MATISSE DEVIN COLEMANMATISSE DEVIN COLEMAN
Delivery Driver at AmazonDelivery Driver at Amazon
Brayden CampbellBrayden Campbell
Parts Clerk at Diversified Yacht ServicesParts Clerk at Diversified Yacht Services