Alexander Frederes

Rover/Lead Busser

Leatherbys

Folsom, CA

05.2023 - Current

Resolved customer complaints promptly and professionally.
Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
Adhered to company policies regarding dress code, break times.
Performed opening and closing duties as assigned by management staff.
Answered phone calls from customers inquiring about take-out orders or reservations.
Assisted servers when necessary by refilling drinks or providing extra utensils.
Ensured compliance with health and safety regulations in the restaurant.
Followed up with customers after their meal to ensure satisfaction.
Checked order accuracy before delivering to tables.
Provided exceptional customer service to ensure satisfaction.
Monitored dining room activity to ensure all guests had a positive experience.
Demonstrated excellent communication skills while interacting with customers.
Handled cash register transactions for both dine-in and take-out orders.
Organized seating for guests in a timely manner.
Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
Processed customer payments accurately and efficiently.
Greeted customers and answered questions about menu items.
Assigned duties to busboys or other front of house staff members as needed.
Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Explained menu items, took orders and delivered food courses according to instruction.
Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
Followed national, state and local safety, health and sanitation guidelines to protect guests.
Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
Monitored inventory of front-of-house supplies and placed orders as necessary.
Trained new front-of-house staff on policies, procedures, and customer service standards.
Worked with managers to report and resolve customer issues or concerns.
Assisted in setting up for events and special occasions, ensuring a seamless experience.
Collaborated with management to implement promotional events and special offers.
Stocked and maintained buffet tables to keep ample food offerings available to guests.
Answered phone inquiries, taking reservations and providing information as needed.
Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
Participated in team meetings to discuss performance metrics and areas for improvement.
Facilitated smooth communication between kitchen staff and front-of-house team.
Handled customer queries and complaints, ensuring satisfactory resolution.
Filled soft drink cups and poured hot coffee and tea for patrons.
Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
Assisted new Rover employees with onboarding process and helped them learn job responsibilities.
Greeted customers, answered their questions, and provided them with detailed information on pet care services.

Overview

Work History

Rover/Lead Busser

Education

Associate of Science - Political Science

Skills

Timeline

Rover/Lead Busser

Associate of Science - Political Science

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