Alexander Freeman

Arcade Attendant

Stars & Strikes

10.2023 - 05.2025

Assisted customers in operating arcade machines and troubleshooting issues.
Maintained cleanliness and organization of gaming area to ensure a welcoming environment.
Provided support during special events, enhancing guest experience through engaging activities.
Adapted quickly to changing situations, demonstrating flexibility in a fast-paced environment.
Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
Ensured smooth daily operations by opening and closing the arcade according to established procedures, maintaining consistent hours of operation for guests.
Collaborated with team members to restock supplies and ensure optimal machine availability.
Built and established positive relationships with patrons, team members and supervisors.
Collaborated with team members to improve overall operational workflow in the arcade area.
Contributed to the overall success of the establishment through diligent restocking and maintenance of prize inventory.
Improved revenue by promoting special deals and packages to customers during peak hours.
Assisted in training new staff members on company policies, safety protocols, and operational procedures within the arcade setting.
Proactively addressed minor technical issues with machines by performing basic repairs or contacting appropriate technicians when necessary.
Utilized strong conflict resolution skills when mediating disputes between guests over game usage or other related matters.
Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Operated rides and attractions according to written guidelines to reduce injuries.
Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Awarded Team Member of the Year in 2024.
Considered for promotion to supervisor at 17.