Alexander Gaheton
Summary
Hardworking Field Service Manager with 6-year cannabis industry career. Collaborates across all levels of company to execute strategic plans and achieve company goals. Confident and personable with excellent management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Client Service and Field Service Manager
Canalysis Laboratories
Las Vegas, NV
02.2023 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Ensured compliance with all regulatory requirements, maintaining up-to-date knowledge of industry standards and changes in legislation.
- Monitored service metrics, identifying trends for continuous process improvement initiatives.
- Established team priorities, maintained schedules and monitored performance.
Field Services Manager
Canalysis Laboratories
Las Vegas, NV
03.2021 - 02.2023
- Negotiated contracts with clients, securing favorable terms that reduced overall operational expenses.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Ensured compliance with all regulatory requirements, maintaining up-to-date knowledge of industry standards and changes in legislation.
- Managed a team of technicians, providing support and guidance for professional development.
Sample Technician
Canalysis Laboratories
Las Vegas, NV
11.2019 - 03.2021
- Collaborated with other departments within the company to provide comprehensive services tailored specifically for client needs.
- Developed strong relationships with clients through clear communication channels, providing updates on project progress and addressing concerns promptly.
- Actively sought out opportunities for professional development through attending industry conferences, workshops, and online courses in order to stay current with best practices.
- Supported regulatory compliance efforts by adhering to established guidelines for sample storage, disposal, and documentation.
- Streamlined sample processing workflow for faster turnaround times and increased productivity.
- Maintained a well-organized sample inventory system for easy retrieval and reduced sample loss or contamination.
- Kept abreast of current industry, scientific and regulatory developments and issues.
Sales Operations Specialist
Cura CS
Las Vegas, NV
10.2017 - 10.2018
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
- Initiated process improvements within order management systems for faster turnaround time on customer orders.
- Managed key account relationships, ensuring client satisfaction through prompt issue resolution and proactive communication.
Budtender
Oasis Cannabis
Las Vegas, NV
10.2018 - 10.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
Production Technician
Cura CS
Las Vegas, NV
01.2017 - 10.2017
- Produce, package, and inspect products for wholesale
- Collaborated closely with cross-functional teams for seamless coordination of production activities and timely delivery of finished goods.
- Evaluated data from production runs, identifying trends and opportunities for improvement to optimize overall efficiency.
- Enhanced production efficiency by streamlining processes and optimizing equipment usage.
Education
Bachelor of Science - Project Management
College of Southern Nevada
Las Vegas, NV05.2027
Skills
- Clinical Laboratory (5 years)
- Operations (3 years)
- Customer Service
- Leadership
- Process Improvement
- Customer support
- Customer retention
- Customer acquisition
- Sales
- Supervising experience
- Computer skills
- Communication skills
- Inventory control
- Work Planning and Prioritization
- Problem Resolution
Certification
- Secret Clearance
- Driver's License
Assessments
Work style: Reliability, Proficient, 06/01/23, Tendency to be reliable, dependable, and act with integrity at work
Timeline
Assistant Client Service and Field Service Manager
Canalysis Laboratories
02.2023 - Current
Field Services Manager
Canalysis Laboratories
03.2021 - 02.2023
Sample Technician
Canalysis Laboratories
11.2019 - 03.2021
Budtender
Oasis Cannabis
10.2018 - 10.2019
Sales Operations Specialist
Cura CS
10.2017 - 10.2018
Production Technician
Cura CS
01.2017 - 10.2017
Bachelor of Science - Project Management
College of Southern Nevada