Alexander Gaines
Fallbrook,CA
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Grand Tradition Estate & Gardens
Fallbrook, CA
06.2022 - 08.2024
- As a server at one of the premier wedding venues in California I worked a variety of events such as extravagant weddings, brunches, proms, etc.
- Ensured proper set-up and break-down of the room.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Replenished beverages throughout meal service as needed.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Cleared away used plates and utensils following end of meal service.
Promotion to Gazebo Position
Grand Tradition Estate & Gardens
Fallbrook, CA
06.2023 - 08.2024
- After a year of working as a server, I was promoted to the "Gazebo" position where I was responsible for:
- Ensured proper setup and breakdown of the wedding ceremony site
- Walked the grounds to ensure cleanliness
- Escorted guests via golf cart to and from ceremony and reception
- Set up tables, drink station, stanchions, and trash cans
- Acted as the barback:
- Consistently checked inventory levels and communicated needs to management team.
- Performed opening duties such as setting up supplies needed for service.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Maintained a clean work environment by sweeping floors and disposing of trash.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- Monitored and rotated stock to prevent spoilage and ensure freshness.
- Removed and disposed of bags from trash receptacles in and around bar area.
- Removed empty bottles and trash, keeping work areas clear and sanitary.
- Changing and removing beer kegs
Ice Cream Scooper
Handels Ice Cream
Carlsbad
02.2024 - 08.2024
- Greeted customers in a friendly manner and provided excellent customer service.
- Suggested additional items or upgrades to customers' orders based on their preferences.
- Prepared sundaes, milkshakes, and other frozen treats according to customer specifications.
- Stocked shelves with ice cream products and toppings.
- Adhered to all food safety regulations and monitored product temperatures throughout the shift.
- Organized storage areas for efficient access to supplies needed during shifts.
- Communicated inventory needs to supervisors so that supplies were always available during shifts.
- Performed regular maintenance tasks such as cleaning floors and washing dishes.
- Rotated stock regularly to avoid spoilage or waste of products.
- Demonstrated knowledge of flavors available when taking orders from customers.
- Continually checked the quality of ice cream products served to ensure they met standards set by management.
- Provided accurate change for customers' transactions.
- Operated cash registers to process customer transactions accurately and efficiently.
- Maintained a clean work area and complied with health codes.
- Cleaned equipment such as blenders, mixers, freezers, scoops. after each use.
- Used POS system expertise to complete accurate sales transactions.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
- Served and scooped ice cream, following sizing specifications.
- Memorized menu items, identifying allergens to streamline service to customers.
- Developed a loyal customer base through friendly and efficient service.
Education
High School Diploma -
Misison Vista High School
Oceanside, CA06-2024
Skills
- Sales Transactions
- Food handling safety
- Menu knowledge
- Customer Engagement
- Upselling abilities
- Quick Learner
- Menu Memorization
- Guest service
- Cash Handling
- Supply Restocking
- Greeting customers
- High-volume dining
- Clear Communication
- Team Collaboration
- Dish preparation
- Beverage Preparation
- Time Management
- Fine Dining Service
- Liquor, wine, and food service
- POS operation
- Food station setup
- Order Accuracy
- Clearing tables
- Cleaning
- Employee Training
- Active Listening
- Table Setting
- Adaptability
- Relationship Building
- Time management abilities
- Computer Skills
- Professionalism
Certification
- California Food Handler's card
Timeline
Ice Cream Scooper
Handels Ice Cream
02.2024 - 08.2024
Promotion to Gazebo Position
Grand Tradition Estate & Gardens
06.2023 - 08.2024
Server
Grand Tradition Estate & Gardens
06.2022 - 08.2024
High School Diploma -
Misison Vista High School
Similar Profiles
ERICA JACKSONERICA JACKSON
Sales & Marketing Coordinator at Grand Tradition Estate & GardensSales & Marketing Coordinator at Grand Tradition Estate & Gardens
Crystal BurwoodCrystal Burwood
Assistant at Homes and Gardens Real EstateAssistant at Homes and Gardens Real Estate
Joseph Ngor DengJoseph Ngor Deng
Real Estate Manager at Better Homes and Gardens Real EstateReal Estate Manager at Better Homes and Gardens Real Estate