Alexander Gallego
Irvine,CA
Summary
Proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable offering unmatched customer service and workplace focus.
Overview
5
5
years of professional experience
Work History
Cashier
Wonder Supply Co.
11.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
IT Manager
5 Dollar School Tees
03.2019 - 03.2024
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
IT Technician
Avis Home Solutions
03.2019 - 03.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Customer Service Representative
5 Dollar School Tees
03.2019 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Esperanza High School
1830 Kellogg Dr06.2021
Skills
- IT Asset Management
- Network Administration
- Technical Troubleshooting
- Team Development
Timeline
Cashier
Wonder Supply Co.
11.2023 - 03.2024
IT Manager
5 Dollar School Tees
03.2019 - 03.2024
IT Technician
Avis Home Solutions
03.2019 - 03.2024
Customer Service Representative
5 Dollar School Tees
03.2019 - 03.2024
High School Diploma -
Esperanza High School